DHHS Senior Quality Manager- IT Project

The primary purpose of the Senior Quality Manager is to coordinate assess and oversee Project Quality Management for a large complex IT modernization project that affects all counties in the State of North Carolina.

Project Quality Management includes overseeing all project delivery deliverables vendor performance process adherence and to ensure the project and vendor(s) meet all Federal requirements necessary to maintain project Federal funding. This is a senior position and the incumbent will be a member of the core project implementation team. The ideal candidate will work flexibly and comfortably as an active team contributor in addition to being a leader and subject matter expert.

This role oversees and performs Project Quality Assurance Quality Control Continual Improvement and other functions.

Quality Assurance :

The Sr. Quality Manager will be responsible for ensuring that this large complex project operates optimally and produces high quality outcomes and deliverables on all levels. This means that the Sr. Quality Manager will need to establish systems to monitor and report vendor performance and overall project performance against the stated Project Objectives and Intended Outcomes. This will involve developing processes to capture data quantify results and track the project s attainment of the stated Project Objectives and Intended Outcomes. This information must be reported to Federal funding partners. Therefore experience working with the US Health and Human Services (HHS) (including the Centers for Medicare and Medicaid (CMS) and Administration for Children and Families (ACF)) as well as the US Department of Agriculture (USDA) Food and Nutrition Services (FNS) is a strong advantage for a candidate.

The Sr. Quality Manager is also expected to develop and maintain a thorough understanding of all Federal State and DHHS project management privacy and security / data management and quality management standards practices processes policies tools delivery methodology and expectations. This project will leverage both traditional / waterfall and Agile delivery methodologies. Therefore the Sr. Quality Manager is expected to have Expert level understanding of both PMI / PMBOK and Agile approaches to delivery.

This role is also responsible for designing and actively managing the project Quality Management Plan which includes the Quality Management Strategy that the Sr. Quality Manager will actively leverage to conduct Project Quality Management and all responsibilities contained within this job description throughout the project lifecycle.

This role will be responsible for assessing vendor proposals which will include details regarding how the vendor proposes to develop an implementation design develop solution(s) including interfaces / integrations test the solution(s) and ensure customer satisfaction and project intended outcomes are accomplished. Therefore experience assessing vendor proposals to large complex IT modernization projects is an advantage.

This role is also responsible for assessing vendor processes including testing. Testing includes integration testing (estimated up to 10 interfaces) and EndtoEnd (E2E) testing (including regression functional data validation system integration load or performance tests etc.) Therefore it is advantageous for candidates to have experience overseeing thirdparty vendors conduct all levels of testing including integration and EndtoEnd testing.

This positions is responsible for planning preparing for and coordinating the performance of User Acceptance Testing (UAT). This includes ensuring identified defects are prioritized and resolved by the vendor prior to agency approval of UAT results.

This position additionally verifies all vendor deliverables are provided within the expected timeframes formats and contain the required level of detail sufficient to be evaluated in deliverable reviews. The Sr. Quality Manager assembles and documents vendor deliverable evaluation criteria as needed based on DHHS State and Federal expectations / requirements working with State Subject Matter Experts (SMEs). The Sr. Quality Manager also coordinates deliverable reviews with State SMEs and monitors review and feedback Service Level Agreements (SLAs).

Quality Control :

This role is responsible for overseeing implementation vendor deliverable quality. These deliverables include vendor implementation strategies implementation design documentation testing documentation testing results defect management processes and outcomes training materials and other communications privacy and security documentation and management and customer satisfaction.

The Quality Manager also ensures highquality software delivery by leading the State testing team responsible for planning implementing and automating quality assurance testing. Therefore the development of all User Acceptance materials and the execution of UAT that meets DHHS State and Federal requirements are included in the scope of this role.

Responsibilities include collaborating with the vendor on the development of test plans test cases test automation and reporting results. Experience with testing automation is a strong advantage for a candidate.

Continual Improvement :

This role is responsible for performing as the primary interface with a thirdparty auditing organization and / Independent Verification and Validation (IV&V) team. The incumbent is expected to coordinate closely with IV&V and / any internal auditing functions to :

Proactively identify areas of improvement

Generate solutions to improve quality partnering with team members across the organization as well as IV&V

Identify owners and accountability to implement the generated solutions

Track implementation of the solutions and the generated improvements

This role is also responsible for identifying vendor and vendor solution performance trends aggregating and analyzing performance data and recommending methods for improving design processes and delivery quality. This will include monitoring identifying and analyzing performance data in order to provide constructive feedback maintain highservice levels and increase production system efficiency.

Other Areas :

This role involves supervision organizing and directing work. This includes providing directions on work activities in accordance with organization goals; monitoring the work of team members to ensure timely costeffective completion of work; identifying required skill sets by role and development of a skills list for the team; creating and maintaining a resource plan that forecasts and plans resource needs for the testing team and communicating the resource plan to management. The incumbent is also expected to provide the team with constructive feedback; developing and fostering an effective team; and encouraging leadership and professional growth in team members as appropriate. This also includes supervising and evaluating subordinate staff; motivating team members and facilitating team meetings identifying and analyzing problems plans tasks and solutions; and ensuring proper use of assets.

The ideal candidate will have excellent communication and facilitation skills. This role will include communicating with vendors multiple State agencies external agents and a very large stakeholder community in addition to the project team. These communications will include presentations to large and executive audiences. Given the technical expertise required for this role the ideal candidate is exceptionally well versed at translating technical jargon to terms comfortable with different audiences and understanding in advance what communication approach will best match each audience.

The Sr. Quality Manager will have expert level skills in developing and maintaining documentation in MS Word MS PowerPoint and MS Visio or other process documentation software.

The Quality Manager will also have expert knowledge of SDLC will ideally be familiar with ITIL and have ITIL Foundations certification and will be Six Sigma certified.

Experience in the healthcare industry and / the government sector is a strong advantage. This role is expected to be a Subject Matter Expert and can work independently based on expert knowledge of best practices and experience.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Microsoft Office Suite (MS Word MS Powerpoint MS Excel MS Sharepoint)

Required

Years

MS Visio

Required

Years

SDLC

Required

Years

Experience participating in a project leveraging Waterfall / traditional IT Project Management methodology

Required

Years

Experience participating in a project leveraging Agile or Hybrid Project Management methodology

Required

Years

Automated testing software experience

Required

Years

ITIL Foundations certification

Nice to have

Years

Six Sigma Green / Yellow belt certification

Nice to have

Years

Experience in Human Service industry

Highly desired

Years

Experience in government sector

Desired

Years

Individual contributor role experience in IT testing (developing test cases executing test cases)

Required

Years

Leadership / managerial experience in IT testing (developing test plans leading testing teams)

Required

Years

Leadership / managerial experience in User Acceptance Testing (UAT)

Required

Years

Leadership / managerial experience in EndtoEnd and Regression testing

Required

Years

Leadership / managerial experience in Integration testing (3 interfaces)

Required

Years

Leadership / managerial experience in vendor management and oversight and managing client deliverable review and approval processes

Required

Years

Experience interacting with Independent Verification & Validation teams conducting reviews for projects on which the applicant has participated

Highly desired

Years

Experience interfacing with Auditors conducting reviews of projects on which the applicant has participated

Nice to have

Years

Experience with PMI PMBOK project management methodology processes and deliverables

Required

Years

Experience performing handson quality reviews of PMI project management deliverables

Desired

Years

Experience performing handson quality reviews of technical design documents and other IT architectural deliverables

Highly desired

Years

Experience developing and managing Quality Management Plans and Strategy for large IT projects (greater than 0M with at least one IT vendor)

Required

Years

Experience advising senior executives regarding strategic quality decisions such as decisions related to vendor performance / project direction

Highly desired

Years

Knowledge of Organizational Change Management (OCM) and related deliverables and methodology

Nice to have

Years

Knowledge of Centers for Medicaid and Medicare (CMS) funding requirements overall and related to testing system certifications and APD updates

Highly desired

Years

Questions

Question

Question1

Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement

Question2

What is your candidates email address

Question3

How soon can your candidate start if selected for this opportunity

Question4

Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req

Question5

Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor Please be sure to notify a CAI Account Manager if your candidates employee status changes.

Question6

Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country

Question7

Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement

Question8

Have you thoroughly validated and attest to the accuracy of the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440

Question9

Candidates submitted above the hourly Vendor Rate of may not be considered for this assignment. Do you agree to this requirement

Key Skills

Administrative Skills,Time Management,Information Management,Information Systems,Information Technology,Leadership skills,Organizational Skill,Business Process Skill,Communication,Information Security,Project Management,Strategic Thinking Skills,Team Player Spirit,Problem Solving Skills

Employment Type : Full Time

Vacancy : 1