What are the responsibilities and job description for the NCDIT - Specialist- Junior position at Buzzclan?
Job Description
Job Description
The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens.
- This is a remote position.
- The max rate for this position is - / hour.
The DIT Service Desk is the 24 7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II s provide consultation, elevated support, and / or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology-based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching / analyzing issues / problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience :
Minimum Education and Experience Requirements associate degree in computerinformation technology, computer technology Integration, networking technology,or related curriculum from an appropriately accredited institution; and 2-4years of related work experience; or an equivalent combination of education andexperience. Degrees must be from appropriately accredited institutions.
Required / Desired Skills
SkillRequired / DesiredAmountof ExperienceIT Service Desk experienceRequired3YearsExcellent customer service and interpersonal skillsRequired3YearsExperience supporting voice and working with 3rd party service providersRequired3YearsExperience using ServiceNow and Nice CXOne Required3YearsExcellent written and verbal skillsRequired0Understand customer needs and how to prioritize workRequired0Strong computer skills .Required0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2All work must be completed on-site. Do you agree to this requirement?Question3Your candidate must be able to attend an in-person interview. Do you agree to this requirement?Question4What is your candidate's email address?Question5How soon can your candidate start if selected for this opportunity?Question6Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?Question7Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.Question8Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?Question9Candidates submitted above the hourly Vendor Rate of - may not be considered for this assignment. Do you agree to this requirement?Question10Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?Question11Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?
