NCDOT -ServiceNow Customer Administrator

The ServiceNow customer system administrator role is technical in nature and dedicated to the basic administration and overall health of the ServiceNow platform.

• The candidate must come in to pick up his or herequipment on the first day at own expense. A candidate or a vendorrepresentative must come in to drop off his or her equipment on the last day atown expense.
• There will be times when this position will be requiredfor onsite meetings in the Raleigh area but most of the work will be remote.The candidate will need to reside in North Carolina preferably withincommuting distance to Raleigh.

The ideal candidate will have proven implementationexperience a background in the IT Infrastructure Library (ITIL) businessprocess and working knowledge of IT operations. Past work experience withindustry leading providers of help desk IT service management assetmanagement network and systems management or similar technologies a definiteplus. The system administrators will perform fundamental administration andconfiguration tasks in the ServiceNow instance including but not limited tostandard configuration user administration security workflow datemanagement and integrations. This role will manage the ServiceNow releasecycle three times per year and is dedicated to working directly with ServiceNowapplication.

Responsibilities

Personalize and create forms and fields

Create new applications modules and tables

Activate a plugin

Build reports gauges and homepages

Set up Service Level Agreements (SLAs) and monitor SLA workflows

Create and track Service Catalog requests and items with variables

Create monitor modify and publish Service Catalog workflows with approvals

Follow the notification process back to the Business Rule

Import data into the instance

Create and use update sets to facilitate moving customizations between your instances

Search populate and customize the Knowledge Base

Create an Access Control Rule (ACL)

Create global controls for attachments and cookies

Custom scripting

Build third party software integrations

Answering how to technical and application configuration questions

Aiding in translating business requirements into technical requirements

Facilitating roll out of new applications and modules

Manage the ServiceNow system upgrades that occur three times per year

Assisting in troubleshooting patch / release management issues

The ideal candidate is a college graduate with Computer Science or similar technical degree (or is working towards such a degree) and would have a minimum of 12 years of experience with :

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Web applications networks protocols and email (SMTP POP3)

Basic understanding of ITIL v3 methodologies

Understanding of enterprise IT architecture

Working knowledge of relational databases

Experience with database manipulation via a programming language

Experience in these areas is a plus :

LDAP directories such as : Active Directory eDirectory OpenLDAP.

Single Signon using : Digested Token SAML 1.1 SAML 2.0.

Web Services integrations.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Proven ServiceNow implementation experience

Required

Years

Web applications networks protocols and email (SMTP POP3)

Required

Years

Basic understanding of ITIL v3 methodologies

Required

Years

Understanding of enterprise IT architecture

Required

Years

Working knowledge of relational databases

Required

Years

Experience with database manipulation via a programming language

Required

Years

Web Technologies (XML HTML JAVA Script AJAX CSS HTTP etc.)

Required

Years

Impeccable timemanagement and record keeping

Required

Years

The ability to take complex enduser requirements to code

Required

Years

A positive cando attitude & willingness to learn

Required

Years

A strong personal commitment to quality service

Required

Years

The ability to work independently and with a team

Required

Years

LDAP directories such as : Active Directory eDirectory OpenLDAP.

Highly desired

Years

Single Signon using : Digested Token SAML 1.1 SAML 2.0.

Highly desired

Years

Web Services integrations

Highly desired

Years

Excellent communication

Required

Years

Questions

Question

Question1

Candidate must have proven ServiceNow implementation experience a background in the IT Infrastructure Library (ITIL) business process and working knowledge of IT operations. Do you accept this requirement

Question2

Candidate must have past work experience with ServiceNow in the areas of help desk IT service management asset management network and systems management. Do you accept this requirement

Question3

All work must be completed on site. Do you accept this requirement

Question4

Please list candidates email address HERE.

Question5

Please indicate how soon this candidate is available to start work. Vendors are encouraged to submit candidates that are available for the duration of the assignment.

Question6

Candidates submitted above the rate of may not be considered. Do you accept this requirement

Question7

There will be times when this position will be required for onsite meetings in the Raleigh area but most of the work will be remote. The candidate will need to reside in North Carolina preferably within commuting distance to Raleigh. Please list the city and state where the candidate is currently living.

Question8

Please confirm you have thoroughly validated and attest to the accuracy of the credentials listed throughout this candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS009440. Do you confirm

Question9

Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the supplier to adhere to any applicable compensation laws including payment for overtime hours. Do you accept this requirement