What are the responsibilities and job description for the Technical Support Engineer position at BV Staffing?
Technical Support Engineer
BV Staffing has been retained by a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms.
**As a condition of employment, candidates MUST be a US Citizen. A US security clearance may or may not be required for this position, therefore applicants must be clearable.**
We are currently seeking a Technical Support Engineer to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.
Responsibilities:
- Provide helpdesk support to customers
- Assist with Mission Voice Platform Software and hardware problems
- Utilize and manage customer service software to maintain customer issue database
- Work with Engineering teams as needed to help resolve customer issues
Requirements:
- BS Computer Science, Information Science or another technical discipline
- 1 -5 years’ work experience working directly with the customer, resolving technical issues
- General Computer and Networking Knowledge
- Familiarity with working on Microsoft and Linux Operating systems
- Good customer communication, trouble shooting and problem solving skills
- Excellent verbal and written communication skills
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