IT Technical Support Engineer

Purpose

PURPOSE

Based out of our Sarasota premises you will be working within a busy IT function to provide IT service and support primarily to the US area of the business. Primarily responsible for 1 st and 2 nd line support with issues logged within BVIs IT support ticketing system. Project work will also be a part of the role as we look to move forward with the latest technologies and provide a better working environment for our users.

Key Responsibilities

RESPONSIBILITIES

• Provides (but not limited to) 1 st /2 nd line IT Helpdesk support to the BVI US and International IT operation
• Maintains Helpdesk tickets, prioritizes work, updates steps for corrective action, and communicates with customers any timescales and progress reports as required
• Configures, maintains, and troubleshoots a range of hardware devices including desktops, laptops, printers, IP phones, iPhones, iPads, handheld scanners, and other peripherals
• Deploys, maintains, and troubleshoots client operating systems on desktops and laptops, using imaging technologies
• Conducts software installations and support, including upgrades, preventative maintenance, and troubleshooting as required
• Maintains accurate records of hardware assets via the IT Assets Database and co-ordinates with accounts department. Actively participates in the updating of hardware and recycling of old equipment
• Liaises with external suppliers and support providers where required
• Other duties as required
  
  

Qualification

Required Knowledge, Skills And Abilities

• Knowledge of hardware & software installation and configuration
• Knowledge of Microsoft Windows desktop and server operating systems, Microsoft Office suite of applications, and Microsoft Active Directory and Exchange administration
• LAN, network access, internet, email, printer support experience
• Excellent interpersonal and communication skills
• Excellent problem solving and customer service skills
• Ability to work well under pressure and independently
• Ability to balance multiple priorities simultaneously
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients
  
  

Minimum Required Education And Experience

• Bachelor's degree in Information Technology or related field and 5 years relevant experience; or equivalent combination of education, training and experience
• Beneficial to have worked in a production environment running legacy OS and equipment (PLCs)
  
  

Physical Requirements

• Extensive use of keyboard requiring repetitive motion of fingers.
• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.
• Regular sitting for extended periods of time.
• May require occasional travel.
  
  

Company

BVI® is refocusing the future of vision.

As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our purpose-built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single-Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries.

We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com