Job Purpose

Responsible for overseeing the business and operational aspects of products (e.g. AutoClerk), focusing on customer success, business strategy and product development. This role will collaborate closely with cross-functional teams and stakeholders to deliver product growth, profitability, and market success.

Essential Job Results

• Product Strategy Development: Develop and execute product roadmap aligned with business objectives, market opportunities, and customer demands.
• Roadmap Planning: Collaborate with cross-functional teams to create and prioritize product roadmaps, ensuring alignment with company goals and resources.
• Business Case Development: Create compelling business cases for new product initiatives and features, outlining market potential, ROI projections, and resource requirements.
• Market Planning: Lead market planning and execution activities, including pricing strategies, sales enablement, and promotional campaigns.
• Product Performance Tracking: Define key performance indicators (KPIs) to measure product success and track performance metrics regularly. Make data-driven decisions to optimize product performance and drive continuous improvement.
• Stakeholder Management: Collaborate effectively with internal and external stakeholders, including marketing, sales, finance, and senior leadership, to ensure alignment and support for product initiatives.
• Cross-Functional Leadership: Serve as a key liaison between business and technical teams, facilitating communication and alignment to deliver successful product outcomes.
• Market Analysis: Conduct comprehensive market research and analysis to identify market trends, competitor activities, and customer preferences.
• Customer Needs Assessment: Gather and analyze customer feedback, pain points, and requirements to inform and deliver product development and enhancement efforts.
• Compliance and Risk Management: Ensure product compliance with relevant regulations and industry standards. Identify and mitigate risks associated with product development and implementation.
• Motivate and develop staff by providing appropriate developmental and training opportunities.
• Drive continuous improvement to enhance processes or system performance.
• Collaborate closely with Technical Product Teams to define, prioritize, and execute product roadmaps aligned with business objectives.
• Work cross-functionally with development teams, ensuring seamless communication and alignment between technical and business stakeholders.
• Utilize Agile methodologies to drive iterative development to drive business value.

Pay

• The starting salary for this role is estimated to be between $99,500 and $124,000. Base pay, however, will be determined based on several factors, including, but not limited to, applicable skills, work experience, education, business needs, and market demands. This position is not bonus eligible.

Experience

• Minimum 6 to 8 years related experience, including supervisory or management experience.
• Minimum 3 to 5 years of hotel operation experience preferred
• Minimum 3 to 5 years of Property Management Systems experience preferred

Education

• Bachelor’s Degree in Computer Science or related field or an equivalent combination of education and experience.

Skills

• Intermediate proficiency in Microsoft Office Suite.
• Financial/budgeting acumen.
• Strong written and verbal communication skills to communicate technical issues to all levels of management.
• Strong understanding of Agile frameworks and experience applying them in product development environments.
• Experience working with development teams.
• Ability to translate complex technical concepts into business-friendly language.
• Strong analytical, problem-solving, and decision-making skills to navigate product challenges in collaboration with technical teams.

Accountability/Leadership/Knowledge/Relationship Management/Problem Solving

• Provides operational guidance on duties, service standards and goals.
• Receives tactical direction on new products, processes or plans.
• Attracts, retains and motivates staff.
• Sensitive to and understands professional environment.
• Conveys sense of purpose and motivates others to accomplish goals.
• Clearly communicates plans, expectations and outcomes.
• Well rounded professional know-how to meet technical standards.
• Basic Company and industry knowledge.
• Convinces others, normally within the organization, to accept new concepts and approaches.
• Finds common ground and gains cooperation and agreement from others.
• Quickly identifies critical problems and eliminates roadblocks.
• Successfully manages single large and/or multiple smaller/simpler projects and processes. Resolves defined problems by identifying root cause and creative solutions.
• Makes sound and productive decisions based on analysis, experience and judgment. 

Work Location/Other

• This job does not offer immigration sponsorship.
• This position is work from home position, within the U.S.

This position is not eligible for immigration sponsorship.

Benefits Summary for Full Time Employees (work 30 hours per week)

Available Day One:

•    Medical/Dental/Vision

•    Vacation/Sick/Floating Holidays - accruals start

•    401K – company match and direct contribution

•    Employee discounts/Hotel discounts

•    Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the “Company”) maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

Salary : $99,500 - $124,000