Job Purpose: Provide technical support for desktop computer software programs, trouble shoot computer issues and deploy new computers to end users.

Key Responsibilities:

• Offer technical support and daily guidance to our end users
• Resolve technical problems for internal and external customers.
• Follow up with customers to ensure issue resolution.
• Troubleshoot and solve problems with vendors and systems.
• Handle sensitive information with confidentiality.

Experience/Education/Skills:

• Minimum 4 years of related experience.
• Associate’s degree in computer science or related field, or equivalent experience.
• Certifications such as A , Net , MCP, or CCNA preferred.
• Advanced proficiency in Microsoft Office Suite and Windows 11.
• Technical skills desired: Microsoft AutoPilot, Microsoft Intune, Powershell, Dell Hardware Support, Bomgar, PatchMyPC, BeyondTrust.
• Experience with ticketing systems and asset management.
• Strong customer service skills.

Competencies:

• Resourceful and quick learner
• Work under general supervision with some independent judgment.
• Strong knowledge of relevant policies and procedures.
• Excellent verbal and interpersonal skills.
• Strong problem-solving and follow-up skills.
• Understand and follow processes and workflows.

Other Requirements:

• This is an in-person role and will require onsite attendance, Monday through Friday, at either of our offices, depending on the need. Please see the office addresses: HQ is located at: 6201 North 24th Parkway, Phoenix, AZ 85016 or North Phoenix location at: 20400 North 29th Avenue, Phoenix, AZ 85027.
• May be assigned to the Desktop OnCall schedule.
• May be assigned to any shift based on business needs.

Benefits Summary for Full Time Employees (work 30 hours per week)

Available Day One:

•    Medical/Dental/Vision

•    Vacation/Sick/Floating Holidays - accruals start

•    401K – company match and direct contribution

•    Employee discounts/Hotel discounts

•    Financial and health wellness programs

Equal Employment Opportunity

Best Western International, Inc. (the “Company”) maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.

If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.