Big Woods Bloomington : Host Hostess

Job Description

Job Description

Are you looking for a job that’s as fun as your weekends? Join our team! We're more than just a restaurant group—we're a community. Whether you're a foodie, a social butterfly, or just need a flexible gig, we've got the perfect spot for you. Enjoy great perks, meet awesome people, and work in an environment where your energy and creativity are valued. Apply now and turn your part-time job into the highlight of your college experience!

Are you enthusiastic, customer-oriented, and ready to play a key role in creating an unforgettable dining experience?

Big Woods Bloomington is looking to hire friendly and enthusiastic Hosts. This is an hourly position with TIP sharing!

Host Key Responsibilities :

Warmly greet and welcome guests as they enter the restaurant, creating a positive and inviting atmosphere.

Manage the reservation system, accurately record reservations, and communicate effectively with the kitchen and waitstaff to ensure seamless seating arrangements.

Maintain a well-organized and tidy front-of-house area, including the host / hostess station and waiting area.

Provide accurate wait time estimates to guests during peak dining hours and manage guest expectations while ensuring their comfort.

Escort guests to their designated tables, presenting menus, and informing them of any specials or promotions.

Anticipate and accommodate special requests and needs of guests, such as high chairs, wheelchair accessibility, or specific seating preferences.

Handle guest inquiries, complaints, and concerns with professionalism and promptness, escalating issues as necessary to management.

Collaborate with wait staff to coordinate seating, manage guest flow, and facilitate a smooth dining experience for both guests and employees.

Maintain knowledge of the restaurant's offerings, including menu items, beverages, and daily specials, to assist guests with informed choices.

Manage the waitlist efficiently during busy periods, keeping guests informed about wait times and seating availability.

Assist in maintaining the cleanliness and organization of the front-of-house area, including menus, condiments, and decor.

Thank guests for dining with us as they leave the restaurant and inquire about their experience.

Contribute to a positive team environment by effectively communicating with colleagues and providing support as needed.

Host Qualifications and Skills :

Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner.

Strong organizational skills to manage reservations, guest flow, and waitlist efficiently.

Ability to handle high-pressure situations and manage guest expectations during peak dining hours.

Adaptability and flexibility to accommodate changing business needs and guest preferences.

Basic computer literacy to manage reservation systems and seating arrangements.

Host Requirements :

Ability to stand and walk for extended periods.

Lift and carry items weighing up to 20 pounds.

Navigate potentially crowded spaces with ease.

Must be 16 years of age.

Weekend availability.

Host Benefits :

Discounts on meals and merchandise.

Potential for upward mobility and growth.

Flexible scheduling.