What are the responsibilities and job description for the Computer Service Engineer, Jmn position at By Light Professional IT Services LLC?
At Full Spectrum Operations, we're hiring dedicated and talented IT professionals to provide reliable high-quality communications and innovative IT solutions for the Guardians, Airmen, and Government agencies assigned to Patrick Space Force Base, Cape Canaveral Space Force Station, and Vandenberg Air Force Base.
We deliver excellence in national missile defense, human space flight, space launch, and combat rescue. As a Customer Service Engineer Associate, you'll instruct customers in equipment operation, provide technical assistance, and check equipment remotely for malfunctions.
The responsibilities of this role include:
- Instructing customers in equipment operation
- Providing technical assistance
- Checking equipment remotely for malfunctions
- Performing maintenance and technical support on products such as equipment, integrated systems, and subsystems
- Analyzing and evaluating products and related performance
- Troubleshooting and diagnosing malfunctions
- Installing, upgrading, and removing products
- Completing system programming and optimization
- Performing routine system maintenance and analysis functions
- Providing on-site end-user training
This role requires:
- A High School diploma or equivalent and 3-4 years of experience
- A current DISA IAT level II baseline certification (CompTIA Security CE or equivalent)
Preferred qualifications include:
- Familiarity with Air Force BMC Remedy trouble ticket system, Cyberspace Infrastructure Planning System (CIPS), and Integrated Data Maintenance System (IMDS)
- Course Completion certification for Microsoft Windows 10
Security Clearance:
- Active DoD Secret Clearance
