What are the responsibilities and job description for the IT Technical Support Analyst position at By Light Professional IT Services LLC?
We are seeking a highly motivated and experienced Desktop Support Technician to join our team at By Light Professional IT Services LLC. As a key member of our IT team, you will be responsible for delivering high-quality technical support services to our clients.
About the Job
The successful candidate will have experience working with equipment, integrated systems and subsystems, and software, as well as excellent problem-solving skills. They will also have strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
Key Tasks
- Deliver high-quality technical support services to clients.
- Check equipment remotely for malfunctions and troubleshoot issues.
- Perform routine system maintenance and analysis functions.
- Install, upgrade, and remove products ensuring coordinative engineering field change.
Requirements
To be considered for this role, you must have a current DISA IAT level II baseline certification (CompTIA Security CE or equivalent) and at least 3-4 years of experience. A High School diploma plus advanced training is also required.
