What are the responsibilities and job description for the Network/Switch Technician position at By Light Professional IT Services LLC?
Company Overview:
By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position Overview:
Full Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Network Enterprise Center Picatinny Arsenal New Jersey (NEC PANJ) with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, and Outside Plant (Cable) (OSP); Information Technology (IT) Systems Support - Network Maintenance, Help Desk Assistance, Voice over Internet Protocol/Voice over Secure Internet Protocol (VoIP/VoSIP), Network Engineering, and Cybersecurity; Telecommunication Support; Radio Systems Operation; Tower and Antenna Support; and Configuration Management. Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities:
- Install, troubleshoot, move, and remove VoIP telephones for customers as required.
- Provide local common-user NIPRNET LAN and ICAN touch labor (troubleshooting, repairing, etc.).
- Provide mission-specific LAN touch labor (troubleshooting, repairing, etc.).
- Operate and maintain common core (backbone) network infrastructure equipment.
- Provide local common-user LAN and ICAN touch labor (troubleshooting, repairing, etc.).
- Provide local touch labor (troubleshooting, repairing, etc.) for Cyber Center assets.
- Supports digital and analog local area networks, area distribution nodes, main communication nodes, premise distribution systems, power systems, network shelters, and equipment rooms/closets.
- Install, operate, and perform maintenance on cable and wire communication devices.
- Perform tests on cable communication systems to ensure circuit and system quality.
- Responds to both urgent and routine actions within established timelines during both normal and after duty hours.
- Install, maintain, and label equipment racks, backboards, shelves, and grounding straps.
- Install, configure, and maintain all network components based upon Government specifications outlined in the latest Installation Information Infrastructure Architecture (I3A) Design Guide, and in accordance with the best commercial practices.
- Ensure that all equipment and materiel are securely fastened in a suitable environment.
- Performs site surveys and preventive maintenance on communications closets/rooms.
- Prepares and presents information/reports to management.
- Perform other duties as required.
- Education: An associate’s degree in information technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
- Knowledge and experience communicating networking concepts to technical and non-technical personnel; ability to develop technical documents and produce system design documentation.
- Excellent customer service skills: ability to work within the confines of a set time schedule
- Minimum of three years’ experience supporting information technology service delivery for a diverse customer population.
- Foundational Personnel Certification: Possess an Intermediate certification identified for the DoD Cyber Workforce Framework (DCWF) workforce role Network Operations Specialist – Work Role ID: 441. CompTIA Security.
- Foundational Qualification (Experience) - Possess an Intermediate Proficiency level with 70% of the Knowledge, Skills, and Abilities (KSAs) associated with the DoD Cyber Workforce Framework (DCWF) workforce role Network Operations Specialist – Work Role ID: 441.
- Residential Qualification (Certifications) – MS Azure Network Engineer.
- Residential Qualification (On-the-Job) – Network Switches and Routers.
- Supported the U.S. Army or other DoD Agency.
- Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
- Security Clearance: Secret.
