What are the responsibilities and job description for the Patient Care Support Services Assistant position at By the Bay Health?
We are currently seeking a Patient Care Support Services Assistant to join our team in our Sonoma office. The successful candidate must be reliable, well organized, a team player, able to maintain patient records, support clinical operations, and provide administrative support at our Sonoma location and Larkspur office as needed. This position requires strong phone, written, oral communications skills, an ability to maintain a high degree of confidentiality and professionalism, and general knowledge of medical terminology. This position does require holiday and weekend rotations.
Essential Duties & Responsibilities include (but are not limited to):
- Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
- Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
- Collects and distributes interoffice mail.
- Facilitates outgoing mail using the USPS mailing system.
Education/Experience:
- High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
- Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.
Certificates, Licenses, Registrations:
- Current California Driver’s License and automobile insurance that meets State of California requirements, if driving a car.
Pay Range:
$21.00 - $28.00 hourly
Salary : $21 - $28
