Field Service Technician

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.

SUMMARY JOB DESCRIPTION

BYD is seeking an experienced Field Technician for the Customer Service Aftersales Department. The field technician will be responsible for working at various on-site customer facilities as needed on 100% Battery Electric (BEV) commercial trucks (up to and including class 8 vehicles) in diagnosing, repairing, and maintenance including warranty, technical service bulletins (TSB's) and OEM service campaigns as required for BYD truck customer vehicles.

JOB DESCRIPTION

• Under general supervision of the Customer Service Manager or Supervisor, the Technician will complete work assignments at Customer Facilities, BYD Locations and may be asked to perform other maintenance duties as assigned.
• Perform diagnosis and repairs of warranty-related issues. Provide Customer interface and reports on field maintenance activities.
• Responds to Customer requests, comments, or complaints as needed. Assist Customer with maintenance-related issues.
• Order parts as needed, coordinate repairs and provide daily Service reports/Parts requisitions as needed.
• Coordinates new vehicle delivery acceptance with Customers in US and Canada
• Provide daily status reporting to Customer Service Manager/Supervisor.
• Follows up with Parts clerks for parts availability and ETA. 8. Must be able to work on High-Voltage Components or have a general knowledge of High Voltage.
  
  

REQUIREMENTS:

• Knowledge of Transit Bus or Commercial Truck maintenance operations and field service support.
• Ideal candidates will have a minimum of two years of experience.
• ASE Transit Bus or Commercial Truck Certifications are preferred but not required.
• Transit bus or Commercial truck Technician experience, preferably working in a field service environment at various on-site customer facilities.
• Experienced in Bus or Commercial Truck maintenance and repair. Experience with computer based diagnostics in bus or truck maintenance operations. Experience with bus or truck Electric drive systems preferred.
• Ability to travel both locally and throughout North America (specific locations to discuss individually in FL, CA, and IL) to work in the Customer's environment, locations and facilities. Weekends, nights, and long hours can and will occur.
• License: Must possess a valid driver's license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred, if not at this time, the ability to obtain class B at a later date is ideal.
  
  

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

SUPERVISORY RESPONSIBILITY

None

TRAVEL

Travel is expected for this position, between 50%-75%.

REQUIRED EDUCATION AND EXPERIENCE

High school diploma, or general education degree (GED)

Job Type: Full-time

ADDITIONALCERTIFICATION REQUIRED

Must possess a valid driver's license in home state and no more than one infraction during previous three years. Class B with Passenger Endorsement preferred. If none at this time, the ability to obtain.

BYD America Corporation/ BYD Motors, Inc./BYD Coach &Bus LLC/BYD Energy LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.