What are the responsibilities and job description for the PARTS ASSOCIATE-Lancaster Fully Onsite position at BYD North America?
Overview:
Parts Associates will be responsible for all parts ordering and tracking, collecting and processing Parts Requests, as well as collection daily Service Reports for warranty purposes.
RESPONSIBILITIES:
- Under general supervision of the Parts Manager or Supervisor, the Parts Associate will process all Parts Request Forms submitted by Customer Service Staff and customers.
- Provide support in inventory management and stock replenishment
- Collaborate with the warranty and warehouse teams.
- Track all parts ordered for their assigned customer and customers and/or technicians updated.
- Assist Customer with parts availability and pricing.
- Maintain and track all orders on an organized manner, maintain proper documentation
- Provide daily status reporting to Customer Parts Manager/Supervisor.
Requirements:
- Experience in Customer Service and/or Automotive Parts
- Ideal candidates will have a minimum of two years’ experience.
- Excellent communication and interpersonal skills
Communicate effectively in person or by telephone. - Experienced with basic computer programs MS Office (Word, Excel, Power Point)
- Willing to constantly improve and learn new processes.
- Must enjoy and thrive in a fast-paced environment.
- Presents information to small and large groups.
- Ability to work directly with Customer’s.
- License: Must possess reliable transportation.
