What are the responsibilities and job description for the Rental Customer Advisor position at Byerly RV?
Join Our Team at Byerly RV – Rental Customer Advisor
Byerly RV, a premier RV dealership and service center in the St. Louis area, has been helping families create lasting memories for over 70 years. We pride ourselves on providing top-tier customer service, a wide selection of RVs, and a knowledgeable team that supports every step of the RV journey. If you’re passionate about outdoor adventures, sales, and customer service, we invite you to join our team as a Rental Advisor.
Position: Rental Customer Advisor
Location: Byerly RV – St. Louis, MO
Job Type: Full-Time
Job Summary
The Rental Customer Advisor plays a key role in ensuring a seamless rental experience for customers while maximizing sales opportunities. This position involves managing rental reservations, assisting customers with their rental needs, and promoting additional products and services to enhance their experience.
Essential Duties & Responsibilities
- Assist customers with RV rental reservations, ensuring accurate booking details and providing excellent customer service.
- Conduct check-in and check-out procedures, including vehicle inspections and rental agreements.
- Follow up with rental customers before and after their trips to ensure satisfaction and encourage repeat business.
- Promote and sell add-ons such as collision damage waivers, mileage packages, generator usage packages, cancellation protection plans, windshield protection plans, etc.
- Educate customers on proper RV usage, safety protocols, and maintenance requirements.
- Process rental payments and ensure accurate documentation of rental transactions.
- Maintain the cleanliness and readiness of rental units, coordinating with service and detailing teams as needed.
- Address customer inquiries and resolve any issues promptly and professionally.
- Assist with marketing efforts, including social media engagement and promotional events.
- Collaborate with the sales and service teams to provide an integrated customer experience.
Qualifications & Skills
- Previous experience in customer service, sales, or the RV industry preferred.
- Strong communication and interpersonal skills.
- Ability to upsell and recommend additional products to customers.
- Detail-oriented with excellent organizational skills.
- Proficiency with computers and rental management software (training provided).
- Must be able to work Saturdays and 2 Sundays a Year
- Must be able to work some overtime during peak rental seasons.
- A valid driver’s license with a clean driving record is required.
Compensation:
- Base salary of $20/hour plus commissions based on rental bookings and sales.
Why Work at Byerly RV?
- Competitive pay with commission opportunities on add-on sales.
- Comprehensive training and growth opportunities.
- A fun and dynamic work environment centered around travel and adventure.
- Free RV Rentals.
- Supportive team and family-oriented company culture.
If you’re looking for an exciting opportunity in a growing industry and enjoy working with customers, apply today to become a Rental Customer Advisor at Byerly RV!
Salary : $20
