Client Advisor- Williamsburg

The Opportunity:

BYREDO is seeking a full time client advisor to drives sales & service by providing an exceptional client experience, engage in clienteling, and assist with the operations of the store. Service client’s needs with respect through storytelling & product knowledge while collaborating with team members and supporting management in operational duties. *Makeup/beauty experience preferred*

About Byredo: "Beauty can be many things to many people. Our job is to inspire people to be themselves." – Ben Gorham, Founder of Byredo

Founded in Stockholm in 2006, Byredo is a European luxury brand that translates memories and emotions into products and experiences. Byredo offers a range of products including fragrance, makeup, and Byproduct, the brand category for non-beauty projects. With a presence in over 40 countries and a focus on ecommerce, Byredo is reinventing luxury through a new approach driven by emotions and creativity. Our commitment to diversity, talent, and teamwork underpins our mission to inspire people worldwide.

What you’ll get to do:

SALES

• Is constantly up-to-date regarding market trends, knows and monitors competition.
• Manages sales and optimizes each step of the sales process:
• Has perfectly adopted the Byredo client experience and selling ceremony.
• Welcomes and recognizes regular customers
• Knows the customer’s needs, both expressed and hidden and places the client at the center o Presents and adds value to the product range
• Describes and recommends product offer.
• Checks customer requirements while the product is being tried and responds to any further requests
• Promotes cross selling and additional sales, is driven to exceed KPI objectives ensuring the highest quality of sales and client experience
• Ensures customer loyalty by collecting the customer’s information through the appropriate tools o Accompanies the customer to the cash counter, prepares the packaging and manages the payment.
• Participates in regular store meetings and contributes to the retail action plan.

CUSTOMER MANAGEMENT AND CRM

• Capture customer data into the company’s CRM tool with the purpose of connecting to the client, maintaining and developing the relationship offering a personalized approach.
• Knows how to create and consult the customer’s profile, uses the CRM tool in order to connect with clients and build a long-term relationship.
• Manages his/her customers’ portfolio through one-to-one clienteling activities, either proactively or following the company’s push campaigns exclusively through the Byredo clienteling application § Ensures that the after-sale service is carried out with the same spirit as the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image.
• Takes full advantage of all contacts with customers in the Store to promote both the Brand and the Product.
• Conveys all information collected about customers to the management.
• Follow-up of customer requests.
• Hosts appointments for make-up consultations

PRODUCT

• Takes part in all in-store product presentations (of all product categories).
• Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on the whole Product range in the Store.
• Ensures the correct management (cleaning, care, replacement, etc.) of the products in the entire store

VISUAL SET-UP

• Constantly maintains product display in perfect conditions according to the company’s guidelines and points out any necessary correction to increase sales.

STOCKROOM

• Knows available products in stock to maximize sales.
• Helps in receiving stock and in always maintaining the stockroom according to standards
• Participates proactively in the year-end, sector and rotational stock take process by product category.

THEFTS / LOSSES

• Keeps the assigned position to prevent thefts, cooperating with his/her colleagues if he/she needs to leave it.
• Promptly informs his/her direct supervisor of any loss.

We'd love to meet you if you have:

• 2 year’s experience in selling makeup/beauty
• Makeup artistry or cosmetic sales experience
• Strong clienteling ability
• Strong sales performance
• Retail operations expertise
• Ability to work holidays and weekends
• Adaptable and curious
• Committed and reliable
• Driven and proactive in approaching challenges
• Passionate about beauty and cosmetics.
• Motivated to inspire clients with expertise on beauty trends and product.

Compensation:

As required by the Illinois state salary transparency law, effective November 2022, the expected base salary for this position is between $23.00-24.00 hourly. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Byredo, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.