Collections Account Representative

Byrider is growing!

Top ranking location needs a Collections Account Representative!

TOP PERFORMERS MAKE $60K TO $70K/year!

Rewards for Collections Account Manager:

• $15 - $17 per hour based on experience
• Extra monthly bonus up to $2,200.00
• 40 Hours PTO after 6 months!
• 1st party-secured loans
• Exclusive Service Department that helps ensure customer satisfaction
• Extensive training program
• Gain overall Consumer Finance experience through full life cycle loan process
• Career growth from Collections Account Manager to Collections or Finance Manager
• Industry best customer credit program
• Company has close to 150 locations in 31 states
• Company has been in business over 32 years

Collections Account Representative Responsibilities:

• Meet collection goals to allow for a performing portfolio & the credit advancement of our customers
• Seek long-term resolution with customers, educate & re-educate customers on the importance of establishing or rebuilding their credit
• Team with other members of Consumer Finance and Operations to ensure customer satisfaction
• Handle loan processing and loan origination for the assigned branch location
• Complete documentation and maintain compliance for the assigned branch location

Hours For Collections Account Representative:

• 5-day work week
• No Sundays
• OT pay for any hours worked over 40
• Work Saturdays with a day off during the week
• Location hours: 9-7 M-F, 9-4 SAT
• Average 5 hours of overtime each week

Collections Account Representative Requirements:

• Industry Experience: Rent-to-own, Cash Advance, Title Loan, Consumer Finance, 1st party Collections, Customer Retention or a related industry
• At least 2 years of consumer-related collections or customer retention experience
• Ability to work early evenings and Saturdays

Collections Account Representative Skills:

• Listen intently to the customer
• Prioritize calls & time throughout the day to ensure efficiency and effectiveness
• Build rapport with customers and team members
• Stay organized & have good follow up
• Be task oriented
• Be able to identify problems and offer solutions
• Be able to negotiate as needed
• Have prudent judgment
• Exercise good common sense
• Be a team player

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Work Location: In person

Salary : $60,000