What are the responsibilities and job description for the Front Desk Clerk/Guest Services position at Byrncliff Golf Resort & Banquets?
If you are looking for a fun and exciting job with customer interaction and opportunity for growth, then look no further!
Byrncliff Golf Resort & Banquets is looking for people with guest service background, a keen attention detail and a drive to exceed guest expectations! The ideal candidate must be available to work a flexible schedule including weekends and evenings.
Front Desk Clerk/Guest Service Agent: is a front desk/guest services position and is primarily responsible for greeting the guests, booking hotel stays, checking-in guests, making dining reservations, and providing excellent customer service in a courteous way to all guests in person or otherwise at all times.
In addition to the typical front desk duties, the realm of responsibilities for the job will extend beyond that to include administrative support to other departments. This allows the Guest Service Agent to expand their skill sets and work in a fast paced environment with new challenges daily. A thorough knowledge of what Byrncliff has to offer and an outgoing, friendly personality is required.
Duties will include:
- Checking-in and checking-out guests
- Making and modifying hotel reservations in our Property Management System
- Operating the switchboard and other office equipment
- Computer processing/data entry
- General concierge duties
- Assisting all guests via phone, email or in person
- Administrative and customer service support in other departments such as the Golf and Ski shop
Qualifications/Skills:
- Positive and upbeat personality
- Desire to deliver outstanding customer service to our guests.
- Proficient computer skills in Microsoft Word, Excel and Outlook
- Excellent communication skills and multi-tasking
- Attention to detail
- Ability to organize and prioritize work.
- Problem solving in order to effectively deal with internal and external customer
- Office and/or hospitality experience required
Job Types: Full-time, Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you available to work some evenings and weekends on a weekly basis?
Experience:
- Hotel/Hospitality: 1 year (Preferred)
- Office: 1 year (Preferred)
Ability to Commute:
- Varysburg, NY 14167 (Required)
Work Location: In person
Salary : $16 - $20
