What are the responsibilities and job description for the Customer Relations Professional - Onsite position at Byrne Electrical Specialists, Inc?
Job Summary: The CR Pro will manage the day-to-day account service for Byrne customers. Work with customers to provide product information, technical support, and product quoting. Ensure a high level of satisfaction is reached for all customer and potential customers when transacting with Byrne.
Essential Duties, Responsibilities and Job Requirements:
- Manage B & E Consumer and Commercial accounts. Build strong relationships with assigned customers and occasionally participate in on-site customer visits and meetings.
- Provide internal support to increase customer sales.
- Serve as customer service liaison for Byrne customers. Answer questions regarding production lead times, product availability, and other product specifications and concerns. Coordinate customs clearance and international shipping compliance when necessary.
- Respond to customer inquiries about products. Provide detailed information about product specifications and functions. Refer highly technical questions to Engineering department. Record conversation details.
- Serve as a liaison to the production, engineering, and purchasing departments.
- Initiate pro-active calls to customers. Assess their satisfaction with Byrne Electrical products.
- Explore ways to improve customer satisfaction and create innovations and solutions to customer needs.
- Participate in company-wide CSM events for continuous improvement.
- Perform other projects and duties as assigned.
Skills & Experience Required:
- Minimum of 4 to 7 years of experience in customer service.
- Inside sales experience preferred.
- Strong communication skills, including writing and verbal communication.
- Highly proficient computer skills, including expertise in MS Excel and Word.
- Familiarity with ERP and CRM systems is a plus.
- Demonstrable ability to multitask effectively in an environment requiring patience and flexibility.
- Foreign language fluency for the international market served is plus.
Education Requirements:
- Bachelor’s Degree in a related field is highly preferred.
Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee may be regularly required to talk or listen, stand, walk, sit, stoop, crawl and use hands to finger, handle, or feel objects, tools or controls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to operate in mentally and physically stressful situations. Prolonged sitting, typing and lifting up to 20 pounds.