What are the responsibilities and job description for the Receptionist position at Byron Bank?
Byron Bank is the premier third-generation community bank, and we are seeking a professional and personable Receptionist to join the team. The ideal candidate will be the first point of contact for our organization, providing exceptional customer service while managing front desk operations. This role involves answering calls, greeting visitors, and performing administrative tasks to support our team. If you are organized, detail-oriented, and customer service focused we invite you to apply today!
Supervisory Responsibilities:
None
Job Duties & Responsibilities:
- Greets and welcomes customers and potential customers and directs them to the appropriate bank staff.
- Answers incoming phone calls, transfers calls, and takes messages when necessary.
- Answers customer questions and provides general information on banking services and policies.
- Notifies appropriate staff when a visitor with an appointment arrives.
- Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and withdrawal forms.
- Follows up on minor customer issues.
- Processes and distributes incoming mail; prepares outgoing mail for pickup.
- Performs clerical and administrative services for branch staff as needed.
- Performs other related duties as assigned by management.
Additional Duties & Responsibilities:
- Complete GL balancing sheets – daily and once weekly.
- Balance Teller Coin Book.
- Review Large Items report and Balance Fluctuation report.
- Review OFAC from new customer list.
- Update Mortgage homeowner’s insurance maintenance files.
- Miscellaneous typing, filing, and faxing.
- Complete required BAI online courses as assigned.
- Kiting Report.
- Check Orders.
- Order supplies, including office items, coffee, etc., as needed.
- Approve invoices.
This position description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change, or new ones may be assigned at any time with or without notice.
Required Skills & Attributes:
Required Skills & Attributes:
- Excellent communication and interpersonal skills.
- Ability to promote a positive image of the bank.
- Proficient with Microsoft Office Suite or similar software.
- Ability to maintain professionalism and tact in stressful situations.
- Education & Experience:
- High school diploma or equivalent required.
- One year of clerical experience is preferred.
- Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Travel:
None
None
Benefits:
- 401(k)
- 401(k) Match
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Equal Employment Opportunity:
Byron Bank provides equal opportunity for all employees and applicants for employment and makes all employment decisions without discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, age, disability, family medical history or genetic information, political affiliation, military service, disability challenges, marital status, ancestry, status upon discharge from military service, order of protection status or other non-merit based factors (actual or perceived). These protections extend to all management practices and decisions, including recruitment and merit practices, appraisal systems, promotions and training, and career development programs.
