What are the responsibilities and job description for the Operations Excellence Lead position at Bystronic Inc.?
Bystronic Inc. is seeking an experienced Regional Service Operations Director to lead all operations activities in the assigned region, ensuring a cohesive end-to-end customer experience, and driving strategic service management and profitability.
Main Responsibilities:
• Manage the local (customer) service and installation team, evaluating performance, and ensuring customer satisfaction utilizing our world-class service KPIs and programs.
• Manage resources, drive improvement initiatives to enhance service quality, and operational efficiencies.
• Facilitate customer experiences and inter-departmental collaboration, guiding regional integration.
• Drive collaboration between sales and operations with the common goal of customer satisfaction.
• Develop and execute a comprehensive service strategy, aligned with Bystronic Inc.'s overall business objectives.
