Business Development Account Manager

At Bytagig we empower businesses to thrive with top-tier IT solutions and advanced cybersecurity. We're committed to helping small businesses succeed by providing efficient and comprehensive IT services. Every member of team plays a crucial role in helping us achieve this goal and do so through consistent performance that is aligned with our values, The Golden Rule of Advocacy, Satisfaction Commitment, Transparent Integrity, Can-Do Spirit, Ownership and Accountability, Prompt Responsiveness, and Efficient Resolution. We are passionate about these values as they guide everything we do, both internally as a team and in supporting all interactions with our customers. If you identify with these values, thrive in a fast-paced work environment, and enjoy a dynamic and diverse workplace, then we invite you to join us on our journey.

As a Business Development / Account Manager, you will drive business growth by acquiring new clients, managing existing accounts, and ensuring the delivery of high-quality IT services. This role is ideal for someone who enjoys working in a specialized field, building relationships, and understanding the unique IT needs of companies.

Responsibilities:

• Business Development:

• • Identify and pursue new business opportunities through networking, prospecting, and lead generation.
  • Conduct needs assessments with potential clients, understand their IT requirements, and propose tailored solutions.
  • Present and pitch IT services that align with the needs of clients, including infrastructure support, data management, cybersecurity, and cloud solutions.
  • Manage the sales process from initial contact to contract negotiation and closing.
• Account Management:
  • Act as the primary point of contact for current clients, ensuring long-term satisfaction and relationship growth.
  • Regularly check in with clients to ensure service quality and identify additional opportunities for service expansion.
  • Collaborate with the leadership and technical teams to ensure the successful delivery of IT services and solutions.
  • Proactively identify and implement upsell or cross-sell opportunities related to new IT services or system upgrades.
• Client Retention & Satisfaction:
  • Monitor and manage the ongoing needs of clients to ensure services meet expectations.
  • Address client concerns promptly and coordinate with internal teams to resolve issues efficiently.
• Reporting & Documentation:
  • Maintain detailed records of client interactions, sales activities, and ongoing support efforts.
  • Provide regular reports on sales performance, client health, and business development metrics.

Qualifications & Skills:

• Experience:
  • 2 years in business development or account management, preferably in IT or technology sales.
  • Strong track record in B2B sales, account management, and relationship building.
• Skills:
  • Excellent communication and presentation skills, with the ability to articulate technical solutions to non-technical clients.
  • Ability to build trust and establish long-term relationships with clients.
  • Strong organizational skills, with the ability to manage multiple accounts and sales activities.
  • Self-motivated and goal-oriented, with a strong customer-first mentality.
  • Knowledge of IT services like cloud solutions, cybersecurity, data storage, and networking.