Patient Care Support Services Assistant

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

We are currently seeking a Patient Care Support Services Assistant to join our team in our San Mateo team. The successful candidate must be reliable, well organized, a team player, able to maintain patient records, support clinical operations, and provide administrative support at our San Francisco location.  This position requires strong phone, written, oral communications skills, an ability to maintain a high degree of confidentiality and professionalism, and general knowledge of medical terminology.

Essential Duties & Responsibilities include (but are not limited to):

• Triage all incoming calls from prospective and current patients, caregivers, members of medical community, staff, and public, helping to identify the proper staff member to receive the call in a prompt and courteous manner.
• Daily Audit chart audits by running and reviewing Epic, Excel, PCSS Admit reports for Admission to Discharge patients to ensure accuracy, working with internal departments, individual staff members as well as external medical community and vendors.
• Collects and distributes interoffice mail.
• Facilitates outgoing mail using the USPS mailing system.

Education/Experience:

• High school diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Minimum of one year’s experience performing clerical/administrative tasks preferably in a health care setting.

Certificates, Licenses, Registrations:

• Current California Driver’s License and automobile insurance that meets State of California requirements, if driving a car.

Pay Range:
$21.00 - $28.00 hourly

By the Bay Health is proud to serve our community as an equal employment opportunity employer.  Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.