What are the responsibilities and job description for the Customer Success Manager/Director position at C&A Scientific?
About Us
Are you a results-oriented leader who thrives on building impactful relationships and driving success? Do you want to be part of an organization where your contributions make a measurable difference? At C & A Scientific, we’re not just a company; we’re a mission-driven team committed to improving the health and minds of people worldwide.
With over three decades of expertise in the scientific and educational fields, we are scaling our operations and looking for exceptional individuals who want to join us on this journey. At C & A Scientific, we cultivate a culture that values innovation, flexibility, and personal growth.
We offer competitive compensation and benefits, but our greatest strength lies in our team-oriented approach. We prioritize flexibility and trust, allowing our team members to handle their personal lives while excelling professionally. If this sounds like the environment where you can thrive, we encourage you to apply!
Job Summary
We’re seeking a driven, proactive, and customer-focused Customer Success Manager/Director to lead our Customer Success function and work closely with key accounts. This role requires a strategic thinker with exceptional communication skills, a strong customer-first mindset, and the ability to oversee high-stakes projects independently. The ideal candidate will be a self-starter with a proven track record of fostering customer relationships, managing complex projects, and driving growth.
This position offers a hybrid and remote work models, hybrid preferred.
Key Responsibilities
- Serve as the primary point of contact for key customer accounts, fostering trust and long-term partnerships.
- Develop and implement strategies to ensure customer satisfaction, retention, and growth.
- Collaborate with customers to create and execute project plans, including defining scope, milestones, and deliverables.
- Drive successful project execution, adapting to unforeseen challenges while maintaining customer satisfaction.
- Act as a customer advocate, translating feedback into actionable recommendations for product and process improvements.
- Create and refine processes to elevate the efficiency and effectiveness of the Customer Success team.
- Research customer and competitor trends to identify opportunities for growth and innovation.
- Provide regular updates to customers and leadership on project progress and outcomes.
- Partner with executives to align on strategic goals and identify solutions that address customer needs.
Qualifications
- Bachelor's degree in a related field required.
- 5 years of experience in a leadership role in Customer Success, Account Management, or a related function.
- Exceptional verbal and written communication skills, including the ability to present to C-suite stakeholders.
- Proven track record of managing key accounts and driving customer satisfaction.
- Strong analytical and problem-solving skills, with experience using data to inform strategies and drive decisions.
- Ability to multitask and manage complex projects in a fast-paced environment.
- Proficiency with CRM tools and MS Office Suite.
What We Offer
- 15 Days of PTO
- 12 Paid Federal Holidays
- Comprehensive Medical, Dental, and Vision Insurance
- Employer-paid Life & AD&D Insurance at 1X Annual Salary
- Employer-paid Short-Term and Long-Term Disability Insurance
- FSA Program for Medical and Dependent Care
- SIMPLE IRA with Guaranteed 2% Employer Contribution
- Flexible Work Environment and Schedule
- Employee Loan Program
- Regularly Sponsored Company Events
Join Our Team
If you’re ready to lead, innovate, and grow with a team that values your contributions, we’d love to hear from you. Apply now to become a key part of C & A Scientific’s journey to make a global impact.
