What are the responsibilities and job description for the Leasing Representative position at C and E Julio?
The Leasing Representative will show apartments to potential residents, lease apartments to qualified applicants and renew leases with current residents. The Leasing Representative will maintain a thorough knowledge of the property, rental units, community, and competitive properties in the area. Reports to the on-site Leasing Manager.
Responsibilities and Duties: (include but not limited to)
- Greets visitors, prospective residents, and current residents in a professional manner.
- Answers incoming telephone calls from prospective residents and current residents.
- Prepares flyers, resident letters, and court notices for the manager to review, when necessary.
- Processes service requests into the property management system and ensures prompt response to all inquiries.
- Complies with company policies, procedures, safety protocols, Fair Housing and other applicable laws and regulations.
- Assists the Leasing Manager with resident retention efforts.
- Manages, reviews, and responds to the Queue and emails throughout the day.
- Ensures available and model apartments are fresh and tidy.
- Completes lease applications for all applicants in the property management system.
- Communicates emergency maintenance requests to the service staff.
- Reviews and tracks all Renters Insurance Policies received from residents.
- Generates and reviews residential lease agreements for accuracy.
- Prepares move-in materials for new residents.
- Attentive and cautious with regards to the overall security of the property, keeping all keys in your possession, not to be handed to unauthorized person, including contractors.
- Logs all information into the property management system on a daily basis, including phone calls, visitors, applications, work orders, and any other relevant information.
- Communicates work orders for the service staff after inspecting vacant units prior to move-in.
- Assist with recordkeeping, filing, and paperwork as required.
- Investigates and helps resolve tenant complaints.
- Performs other related duties as assigned.
Qualifications:
- Excellent written and verbal communication skills.
- Positive, friendly demeanor and ability to make others feel welcome and comfortable.
- Excellent interpersonal skills with customer service and sales.
- Detail-oriented and organized.
- Familiarity with real estate contracts and leases.
- Experience with Yardi Systems preferred.
- Proficient in Microsoft Office.
Requirements:
- Previous experience in property management, sales, or other related fields.
- Valid Driver’s License and reliable vehicle required.
- High school diploma or equivalent required.
- Prolonged periods of walking the property, sitting at a desk, and working on a computer.
- Must be able to lift up to fifteen pounds at times.
- Must present a neat and professional appearance at all times.
- Must provide current contact information such as phone number and email address.
- May be required to work at various locations/properties within the company.
- Must be able to work weekends and/or events on a rotating schedule.
Benefits Offered:
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Life Insurance
- Short- & Long-Term Disability Insurance
- Discount for Home Rentals (more information can be provided at time of interview)