John Deere Machine Monitoring Specialist

C & B Operations, LLC is a progressive, family-owned company that has grown over 35 years to include thirty-six John Deere dealerships in six states. We have an opening for a Machine Monitoring Specialist at our Field Support Office in Sioux Falls, SD. Our Machine Monitoring Specialist is responsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.

Essential Duties

• Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
• Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
• Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
• Quickly and accurately communicate summaries of actionable recommendations
• Create and maintain work orders with remote diagnostic segments
• Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintains current knowledge of John Deere and competitive products
  
  
  

Qualifications

• 3 years experience performing service repairs and diagnostics, specifically mechanical, electrical and hydraulic systems; agricultural and turf equipment preferred; demonstrated experience consistently meeting performance metrics preferred
• Demonstrated outstanding customer service and communication skills
• Experience with basic computer functions; experience using Deere systems preferred
• Experience writing and speaking effectively to individuals and groups
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• High School Diploma, GED, or equivalent experience required
• Technical or other training preferred
• Valid driver's license and a safe driving record
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
  
  
  

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.
  
  
  

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Apply today at cbequipment.com/careers to find out more about this exciting opportunity!