Service Manager

C & B Material Handling, LLC (part of the C & B Equipment family), a leader and supplier of choice in material handling equipment, automation solutions, and industrial equipment rental, is seeking a Service Manager for our location in Lynchburg, Virginia. In this role, you will be responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

If you’re passionate about hands-on work and excel in a role that requires both technical expertise and customer interaction, we invite you to apply and help us drive success in the material handling industry.

Essential Duties:

• Manages service operation within the dealership to maximize profits for the dealership and optimizes Service Department processes to ensure external and internal customer satisfaction.
• Strives for profitable growth of service labor sales and exercises disciplined expense control to stay within budget developed.
• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.
• Develops and executes Service Department marketing plan and monitors monthly results to ensure achievement of the department's goals.
• Takes the lead in sharing best practices and implementing common processes throughout the service department and promotes excellent customer service.
• Coordinates, develops and leads customer service clinics and related events.
• Recruits, hires, and retains key talent by maintaining employees and individual development plans.
• Assisting customers and technicians in the diagnosis of machine problems
• Develops a training plan and schedule for all service department employees and assists or provides instruction in the diagnosis of machinery problems.
• Handles all customer and personnel complaints in the service department.
• Enforces all safety rules and regulations.
• Handles any other work-related duties assigned by Regional Manager.

Requirements:

• Three to five years of management experience in the machinery industry, preferably in material handling.
• Proven experience driving and improving customer relations and service.
• A strong background in service management.
• Demonstrated leadership and team management skills.
• Ability to analyze and interpret internal reports.
• Excellent communication skills.
• Valid DMV record.
• Ability to meet the physical demands and duration of physical exertion generally required to perform tasks in support of all job functions.

Benefits:

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Material Handling, LLC is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

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