John Deere Machine Monitoring Specialist

C & B Equipment, one of the largest John Deere dealerships in the US, has an opening for a Machine Monitoring Specialist at our Field Support Office in Sioux Falls, SD. Our Machine Monitoring Specialist is responsible for monitoring, distributing, and tracking Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) with the intent of quickly diagnosing equipment problems to minimize machine downtime.
 

Responsibilities: 

• Monitor incoming Expert Alerts and distribute to appropriate party for customer contact (or perform customer contact)
• Monitor incoming Diagnostic Trouble Codes and distribute to appropriate party
• Perform remote diagnostics using Service ADVISOR™ Remote and Remote Display Access (RDA)
• Quickly and accurately communicate summaries of actionable recommendations
• Create and maintain work orders with remote diagnostic segments
• Maintain up to date technical knowledge of engine, hydraulics, and electrical systems and repair manual schematics
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• May participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintains current knowledge of John Deere and competitive products

Qualifications:

• 3 years experience performing service repairs and diagnostics, specifically mechanical, electrical and hydraulic systems; agricultural and turf equipment preferred; demonstrated experience consistently meeting performance metrics preferred
• Demonstrated outstanding customer service and communication skills
• Experience with basic computer functions; experience using Deere systems preferred
• Experience writing and speaking effectively to individuals and groups
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• High School Diploma, GED, or equivalent experience

Employee Benefits:

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
• Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.

To learn more about this exciting opportunity with C & B apply today at cbequipment.com/careers!