What are the responsibilities and job description for the Service Manager (HVAC) position at C&C Air Conditioning Inc.?
Job Description
Job Description
About the Role : As the Service Manager, you will play a critical role in overseeing the service operations and managing a team of talented technicians. You will be responsible for ensuring the timely and efficient delivery of HVAC services to our clients while maintaining a high level of customer satisfaction. Your expertise in HVAC systems, strong leadership skills, and ability to manage resources effectively will be instrumental in achieving operational excellence and driving the success of our service department.
Key Responsibilities :
- Lead, motivate, and manage a team of HVAC service technicians, providing guidance, training, and support to ensure optimal performance and professional development.
- Oversee daily service operations, including scheduling, dispatching, and coordination of technicians, to ensure timely and efficient delivery of HVAC services.
- Achieve monthly sales targets at the budgeted gross margin, while driving individual technician performance.
- Implement performance review process, coaching, and training goals and schedule to elevate individual and collective efficiency.
- Monitor and track service requests, ensuring accurate documentation, prioritization, and resolution of issues in compliance with company policies and industry standards.
- Conduct regular inspections and quality control checks on completed service work to ensure adherence to specifications, safety standards, and customer satisfaction.
- Collaborate with other departments, such as sales and installations, to coordinate project requirements, provide technical expertise, and ensure seamless service delivery.
- Manage inventory levels of parts, equipment, and supplies, ensuring optimal stock levels and timely replenishment to support service operations.
- Stay updated with industry trends, technological advancements, and regulatory changes in the HVAC field, and implement best practices to enhance service offerings and ensure compliance.
- Handle customer escalations, resolving issues promptly and maintaining strong relationships with clients through effective communication and exemplary service.
- Prepare and analyze service reports, financial data, and performance metrics, providing regular updates to senior management and recommending strategies for improvement.
Qualifications :
Interpersonal Qualifications
Why You’ll Want to Work Here :
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30 leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies with over $5bn of assets under management, and ZBS Partners, a leading roll-up incubator.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
