What are the responsibilities and job description for the Service Writer/Advisor position at C & C Custom Cycle?
Tuesday-Friday 9:00am-6:00pm & Saturday 9:00am-3:00pm
Responsibilities:
- Greet customers and determine their service needs.
- Clearly communicate service options and timelines to customers.
- Schedule service appointments and manage the service calendar.
- Generate service orders and review them for accuracy.
- Coordinate with technicians to ensure timely completion of repairs.
- Keep customers informed about the status of their vehicles.
- Handle customer inquiries and resolve issues promptly.
- Maintain organized records of service orders and invoices.
- Follow up with customers to ensure satisfaction with service and address any concerns.
- Uphold company policies and procedures related to service operations.
Qualifications:
- Previous experience as a Service Writer or in a similar role preferred.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- Proficiency in computer systems and software.
- Knowledge of powersports systems and terminology is a plus.
- High school diploma or equivalent; additional training or certification is a bonus.
*Paid Time Off & 401(k) employer match after one year of employment
*Delta Dental & Vision and Colonial plans (employee paid) available after 30 days of employment
Summary
As a Service Writer/Advisor, you will be the crucial link between customers and our service department. Your role will involve utilizing your powersports diagnostics and mechanical knowledge to accurately assess vehicle maintenance needs. With a focus on customer service and effective communication, you will excel in service writing and providing accurate estimates. Premium skills such as dealership experience and upselling will further enhance your ability to deliver exceptional service. A high school diploma or GED is required for this position.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: No less than 38 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Powersports Service: 1 year (Preferred)
Work Location: In person
Salary : $22 - $25