What are the responsibilities and job description for the Network Services Field Engineer/Technician position at C&C GROUP?
Description
C&C Group is headquartered in Lenexa, KS, with offices in St. Louis, MO, Jefferson City, MO, Springfield, MO, and Wichita, KS. C&C Group is an integrator of a variety of manufacturer’s products on construction and service projects of all sizes for a diverse clientele. We offer extensive design, consultation, programming and installation, commissioning and service expertise for Access Control, VMS, HVAC Controls, Fire Safety Systems, Wireless Networks, Network Services, Emergency Power Generators, and Access Flooring. Our firm is committed to continuous improvement and is interested in hiring people that want to make a difference. Please visit our website, www.c-cgroup.com, for more information on our products and services, divisions, and our office locations.
Our current opening is for a Network Services Field Engineer (Technician) in our Lenexa office. The Network Services Field Engineer is responsible for providing customers with the highest quality of service possible and assuring customer satisfaction. The Network Services Field Engineer’s role is to ensure that industry best practices are applied to design, deployment and operations of customer’s specific environments. This individual provides technical guidance and leadership to the customer and project team and ensures project timelines are being met.
- Responsible for planning, installing and maintaining network/server infrastructure solutions and hardware on assigned projects and ensuring customer satisfaction.
- Creates Statements of Work (SOW's) for proposals and installations plans for a detailed and organized implementation plan.
- Deploys, migrates, and documents post-sales engagement with customers based on C&C Group best practices.
- Assists in the delivery of customer support and other provided services as expected by customer.
- Investigate, identify, and troubleshoot issues within client environments ranging from desktop support to server infrastructure to wireless survey to network congestion.
- Stay fluent in network, VOIP, IT Security, Wireless, Server and Storage technologies like Microsoft server, VMWare, and other technologies.
- Experience with active directory, exchange, DHCP, DNS, and other server roles and features.
- VMware, Hyper-V or Citrix Virtualization experience.
- Create and maintain documentation on client systems, networks and server infrastructure including Word documents, Excel spreadsheets, and Visio drawings.
- Must be comfortable in communicating on the phone and in person with clients, other departments, and other vendors.
- Works well in a team driven environment.
- Able to work with basic hand tools and climb ladders when necessary.
- Regular travel requirements to client sites with occasional out of town trips -25%.
- Flexibility to work overtime/weekends when required and in an on-call rotation.
Requirements
- Associate’s degree or equivalent from two-year college or technical school; or equivalent combination of education and experience
- Valid driver’s license
- Final candidates must successfully pass a pre-employment drug screen and background investigation, including criminal and motor vehicle check.
If you are problem solver, client-centered, and have an entrepreneurial spirit, C&C welcomes the opportunity to review your qualifications.
We offer a competitive salary in order to recognize and retain our associates. We also offer full benefits, 401(k) plan with matching contributions and financial planning education.
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