What are the responsibilities and job description for the Technical Analyst-Hybrid position at C.C. Pace Systems?
Description
Description :
The Technical Analyst position supports team in developing industry leading web and mobile solutions to meet our Members' evolving financial needs and provide internal Member Service Representatives (MSRs) with capabilities to support those needs. The role involves collaboration with business analysts, solution architects, developers, and testers to assess needs and define the technical system requirements for solutions. The team's portfolio ranges from Member and MSR facing capabilities to supporting infrastructure and services.
The Technical Analyst will enhance process automation to expedite responses to member inquiries within a Fraud / Dispute application.
The essential skills and tools for this role include Postman, API development, and Microsoft Dynamics (CRM) , along with experience working with web-based portals that integrate with third-party applications such as Visa and Verify .
Job Description :
- Collaborates with product ownership to translate business need into the technical system requirements of the product.
- Leverages available documentation and exercises test versions of applications and APIs to understand existing functionality to inform replatforming and enhancement opportunities.
- Investigates enterprise and vendor APIs to determine whether necessary data is available to support intended system capabilities.
- Maps data between interfacing systems.
- Assists lead analysts in developing and prioritizing features and epics to ensure work focuses on requirements with maximum value and are aligned with product delivery strategy.
- Participates in project planning, sprint and release planning, daily stand-up meetings (scrums), demos / reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.
- Performs application and services tests.
- Responsible for creating system requirement documentation for applications and services, including interface specifications.
- Provides demos to internal project team, as well as to business stakeholders.
- Works closely with Business, Quality Assurance team and developers on projects and to address production issues.
- Demonstrates ability to excel in a fast-paced environment with aggressive timelines that require managing multiple priorities concurrently.
- Utilizes system documentation, database information, application logs and scenario testing to determine root cause of system issues.
Have in-depth understanding or working knowledge of the following :
Qualifications / Experience :
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. EEO IS THE LAW CC Pace invites any applicant and / or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
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