What are the responsibilities and job description for the Entry Level Customer Service Representative position at C&E Business Solutions, Inc?
Are you passionate about helping customers bring their home improvement visions to life? Do you thrive in a dynamic environment where your sales skills and product expertise can shine? We’re seeking an enthusiastic, results-driven individual to join our team as an Entry Level Customer Service Representative! We partner with leading home improvement clients to provide in-person sales and consultations. Our mission is to help our clients generate profit by delivering exceptional service and tailored solutions to customers seeking the best products for their home projects.
As a Entry Level Customer Service Representative, you will not only assist customers in selecting the right products for their projects but also have the opportunity to grow and advance your career. We’re dedicated to developing our team members, offering comprehensive training and clear pathways for career progression. Join us and be part of a company that values your growth while helping renowned home improvement brands succeed!
Entry Level Customer Service Representative Responsibilities:
- Proactively engage with customers to assess their specific home improvement needs, offering tailored product and service recommendations to align with their unique project requirements
- Deliver customized consultations, guiding customers through product selections, material choices, and tool recommendations to ensure the successful execution of their home renovation goals
- Capitalize on upselling and cross-selling opportunities by presenting complementary products and services that enhance project outcomes, while maximizing sales potential
- Present and demonstrate home improvement products and tools with clarity and enthusiasm, emphasizing key features and benefits to inspire confidence and drive sales
- Analyze and report on daily sales performance, including detailed insights on product feedback and customer trends, to help clients optimize their strategies
- Attend training seminars to stay current with the latest product innovations, industry trends, and advanced sales techniques, ensuring a competitive edge in the marketplace
Entry Level Customer Service Representative Requirements:
- High School Diploma or equivalent
- Proven experience in sales, home improvement services, customer service, or any customer-facing role
- Strong interpersonal and communication skills to effectively engage with customers, understand their needs, and provide exceptional service
- Ability to conduct in-depth consultations and recommend products or services that align with customer needs, driving both customer satisfaction and sales
- Eagerness to work alongside team members, fostering a cooperative environment that ensures a smooth and seamless customer experience
- A driven, goal-focused mindset with the proven ability to meet or exceed sales targets in a fast-paced environment
Job Type: Full-time
Pay: $50,000.00 - $62,000.00 per year
Shift:
- Day shift
Experience:
- Merchandising: 1 year (Preferred)
- Sales: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Glassboro, NJ (Required)
Ability to Relocate:
- Glassboro, NJ: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $62,000
