FedEx Ground Contractor BC/Manager (Experience Required)

Qualifications

This is a FULL TIME position.

· The ideal candidate will have a minimum of three years of experience specifically with FedEx Ground and two years as a Business Contact/Manager/Team Leader

· This role requires a strong commitment to operational excellence, effective communication skills, and a proactive approach to problem-solving

· The candidate must be computer literate and possess a clean driving record, as they will be required to operate various vehicles, including P500S, P700S, P1000S, (step vans) and 26 ft bulk box trucks

· In this position, the Operations Manager will also be responsible for checking trucks to ensure compliance with DOT requirements and will need to be familiar with handling code 85s and disputes, and responding in the allotted time frame

· The role demands a first-in, last-out mentality, and the ability to jump into any route on short notice

· Candidates must be able to provide references and a resume, and must have a clean personal background

· This position requires flexibility in working hours, with a typical shift being 10 hours long, and may include both day, evening and night shifts, as well as weekend work (we are a 7 day operation)

· The successful candidate will be a team player with strong people skills and the ability to multitask effectively in a fast-paced environment

· Minimum of 3 years of FedEx Ground experience

· Strong communication skills

· Ability to manage and train drivers

· Computer literate

· Clean driving record

· Customer-friendly demeanor

· Problem-solving skills

· Ability to multitask effectively

Responsibilities

· The Business Contact/Manager will be responsible for ensuring that all drivers adhere to company policies and procedures, maintaining a high level of customer service, and addressing any customer complaints that may arise

· The Business Contact/Manager will report directly to the General Manager and the owner of the company

· A critical aspect of this role is the ability to manage and train drivers, ensuring they are equipped with the necessary skills and knowledge to perform their duties safely and efficiently

· Oversee daily operations at the FedEx facility

· Ensure drivers are following company policies and procedures

· Address customer service issues and complaints

· Train drivers on proper driving techniques and safety protocols

· Check trucks to maintain DOT requirements

· Respond to code 85s and disputes within 24 hours

· Jump into any route on short notice as needed

· Maintain a clean driving record and personal background

Job description

About the position

We are seeking an experienced Business Contact/Manager to help oversee our daily operations at our FedEx facility in Jacksonville, FL as a contracted delivery company. This is a full-time position. The ideal candidate will have a minimum of two years of experience specifically with contracted operations through FedEx Ground. This role requires a strong commitment to operational excellence, effective communication skills, and a proactive approach to problem-solving. The BC will be responsible for ensuring that all drivers adhere to company policies and procedures, maintaining a high level of customer service, and addressing any customer complaints that may arise. The BC will report directly to the General Manager and the owner of the company. A critical aspect of this role is the ability to manage and train drivers, ensuring they are equipped with the necessary skills and knowledge to perform their duties safely and efficiently. The candidate must be computer literate and possess a clean driving record, as they will be required to operate various vehicles, including 26 ft bulk trucks and step vans. In this position, the BC will also be responsible for checking trucks to ensure compliance with DOT requirements and will need to be familiar with handling code 85s and disputes, responding to their general manage, owner and/or FedEx within 24 hours. The role demands a first-in, last-out mentality, and the ability to jump into any route on short notice. Candidates must be able to provide references and a resume, and must have a clean personal background. This position requires flexibility in working hours, with a typical shift being 10 hours long, and may include both day and night shifts, as well as weekend work. The successful candidate will be a team player with strong people skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Oversee daily operations at the FedEx facility.

,

• Ensure drivers are following company policies and procedures.

,

• Address customer service issues and complaints.

,

• Train drivers on proper driving techniques and safety protocols.

,

• Check trucks to maintain DOT requirements.

,

• Respond to code 85s and disputes within 24 hours.

,

• Jump into any route on short notice as needed.

,

• Maintain a clean driving record and personal background.

Requirements

• Minimum of 3 years of FedEx Ground experience.

,

• Strong communication skills.

,

• Ability to manage and train drivers.

,

• Computer literate.

,

• Clean driving record.

,

• Customer-friendly demeanor.

,

• Problem-solving skills.

,

• Ability to multitask effectively.

Nice-to-haves

• High school diploma or equivalent (preferred).

Job Type: Full-time

Pay: $47,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Every weekend
• Home daily
• Year round work

Experience:

• BC/Manager: 1 year (Required)

Ability to Commute:

• Jacksonville, FL 32221 (Required)

Ability to Relocate:

• Jacksonville, FL 32221: Relocate before starting work (Required)

Work Location: In person

Salary : $47,000 - $65,000