What are the responsibilities and job description for the Customer Service Representative position at C&F Bank?
Job Description
The primary objective of this role is to manage and retain meaningful relationships with customers. You will have the opportunity to take ownership of your career development through a variety of training opportunities to deliver exceptional customer experiences.
Your day-to-day responsibilities will focus on the customer experience as you assist with transactions, build rapport, and recommend solutions to keep customers informed. By responding to expressed needs, including all branch transactions, you will take a lead role in transitioning branch visits into relationship building opportunities that grow earning assets.
Key Responsibilities:
- Reviews customer accounts to make appropriate decisions regarding the requested transaction.
- Processes customer transactions accurately and efficiently; follows all C&F transaction policies and procedures, particularly deposit hold procedures.
- Takes ownership of operational risk management tasks as delegated by Branch Manager, Assistant Branch Manager, or Teller Manager.
- Adheres to the Banks information security policies and manages customer and Bank information appropriately.
Skills and Qualifications:
- Excellent interpersonal and communication skills, including a desire to interact with customers and prospects.
- Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
- Ability to travel to other branches within a geographic region to accommodate temporary staffing needs as well as to fulfill training requirements.
- Ability to provide excellent customer service in person, over the phone, and by email.
