Accounts Receivable Collections Clerk

Job purpose To support Accounting and Customer Service team members in daily tasks of account receivable collections and administrative tasks to support business demands; promote and implement the company’s core values and excellence in customer service; responsible for maintaining strong relationships with internal and external customers. Duties and responsibilities Expedite customer contacts to resolve credit card issues to process orders. Review multiple reports to determine collections concerns, order and account status. Utilize computing skills and knowledge base to work multiple computer systems. Follow established collections techniques and procedures. Process daily reconciliation of deposits and invoices, including monthly reconciliation for bank credit card accounts and/or banks. Correspond with customers regarding overdue accounts and charge back balances. Responsible for accounts receivable deposits, post payments and other maintenance as needed. Handle customer inquiries regarding the status of their accounts and/or orders. Assist with customer credit checks to include gathering information from various resources. Document, records and file management based on department needs and security requirements. Supports maintaining a safe working environment and focuses on safe work habits. Maintains a focus for self and team on continuous learning that will enhance skill sets and growth opportunities. Demonstrates a commitment to C&F Enterprises, Inc. core values. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. Skills Exceptional customer service capabilities Demonstrated high proficiency in Microsoft Office-Excel Excellent oral and written communication skills Impeccable time-management, organizational and attention to detail skills Stress tolerance and ability to diffuse collections situations Ability to work both independently and in a group setting Competencies Positive Energy Level Customer Relationships Team Player Maintain stable performance under pressure Takes Initiative Time Management Sense of Urgency Problem Analysis Qualifications A high school diploma and/or equivalent experience 1-2 years or more years in accounts receivable, collections and/or similar field Must have strong computer and data entry skills Must have excellent customer service, both written and verbal skills Must be strongly proficient in Microsoft Windows and Excel Must have the ability to learn new software programs Must have the ability to product significant volume and work independently Physical requirements Sitting, Standing and Walking Lifting: Raising or lowering an object from one level to another (includes upward pulling) Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.

Salary : $36,000 - $47,000