Director of Client Engagement Life Sciences Commercial Acct Principal

Workplace

US (East Coast) / Remote

Director – Client Engagement, Life Sciences Commercial Account Principal

C&F is a well-established international company on a journey to expand its presence in the US Market. Leading this initiative is a newly formed Business Development team, which provides strategic consulting and digital transformation thought leadership while cultivating business growth through strategic partnerships with clients. To help lead this newly formed regional team, C&F is looking for an Account Principal within the Life Sciences Commercial space to join the team to support in our continued growth in client engagements.

The Director of Client Engagement – Life Sciences Commercial Account Principal will manage key client relationships, drive strategic growth, and ensure successful solution delivery in the life sciences sector . This role involves executive engagement, thought leadership, and overseeing client strategies. They will lead project execution, financial performance, and team development while contributing to commercial offerings and industry thought leadership.

You will be responsible for :

1.      Oversee Executive Clients and Sponsor Relationship Management

• Establish and maintain relationships with key decision-makers at strategic clients within Life Science sector
• Provide value-add consulting with Strategic Thought Leadership leading to direct solutions
• Understand and support development of client goals, strategies, and challenges
• Document client account strategy, including client organization structure, corporate goals, investment strategy, and decision makers, etc.
• Develop business opportunities within current accounts and help establish new accounts
• Oversee the organization of client engagement team including the proposal development process and formulation of proposal pricing strategies and ensuring delivery excellence
• Secure buy-in for proposed solutions from decision-making client management

2.      Oversee Delivery Success on Strategic Accounts

• Develop the client success strategy and appropriate deliverables
• Develop and lead overall delivery engagement strategy, planning, and budgeting exercises
• Provide guidance to technical teams on the requirements of innovative work packages
• Ensure development of adequate staffing and engagement plans in collaboration with client executive stakeholders
• Ensure mobilization of delivery team to drive success in alignment with client expectations
• Ensure timely and high-quality delivery of work products, while overseeing financial and risk management tracking
• Ensure adequate client communication strategy is in place, providing key project information across scope, schedule, and cost, and driving decisions necessary for successful delivery
• Maintaining profitability on the account and ensuring engagements meet C&F profitability targets and guidelines

3.      Act as internal SME on the Life Sciences Commercial business unit

• Showcase deep knowledge and experience in one or more of the related fields such as :

Commercial processes : Sales, Marketing, Market Access, and Product Launches

• Life Sciences Product Lifecycle : Drug / Device development process, commercialization strategies, and regulatory landscape market launch impacts, etc.
• Regulatory Knowledge : Familiarity with IT compliance standards across markets (e.g. FDA, EMA, GxP, and others)
• Example Solution Types : Customer 360, Consumer / Patient 360, Market Segmentation, Field Force Analytics, Customer and Product Master / Reference Management, Direct to Consumer
• Lead internal development of C&F’s commercial offerings and capabilities

Create documentation on C&Fs offerings, practical solutions and methodologies

• Develop thought leadership materials and point-of-view documents
• Participate in public speaking events
• Publish articles in industry media

4.      People Development

• Support internal operations in sustainable growth practices and cross team collaboration
• Serve as a counselor and coach; provide input and guidance for the staffing process; actively engage in recruitment and retention activities; offer leadership and support to delivery teams and staff in local offices.
• As needed, build and manage a team of mid-level business development engagement leads, focused on Life Science Commercial Sector business analysis and product ownership

Travel :

0-25% depending on the client engagement. Can be fully remote based on engagement

What you will need : Must Have :

o   At least 10 years of professional experience

o   Experience in the animal health or pharmaceutical industry segments within Life Sciences

o   Experience within one or more of the business segments within the commercial business unit such as marketing, sales, product launch or similar areas

o   Experience in working with Executive Level Business Stakeholders

o   Strong client focus and communication skills

o   Strong analyst skills to interpret complex data and business problems

o   Experience with Microsoft Office 365 such as PowerPoint, Excel

o   Experience leading global, multifunctional teams

Nice to Have

o   Bachelor’s degree

o   Experience in technology delivery,  implementation or strategy

o   Experience with project management practices and project management software

o   Experience working with cross functional teams such as UI / UX designers, software / data engineers and end users Experience with software delivery practices such as agile, scrum, or SAFe (scaled agile framework)

o   Experience in working with enterprise data such as master data management (MDM), reference data management(RDM), data governance, self service or additional data skillsets

o   Basic knowledge, understanding or experience in cloud platforms such as Microsoft, Amazon and Google

o   Experience in delivering analytics or business insight dashboards or solutions

o   Experience in recommending innovative ideas or opportunities to projects or clients

o   Experience in business case value definition and strategy

What we offer :

• The opportunity to work on cutting-edge projects in the dynamic field of cloud and data technologies.
• A supportive and collaborative work environment that fosters professional growth.
• 100% remote work
• Competitive compensation and benefits package :

o   Medical insurance

o   401k with 4% match

o   Generous PTO and sick time off

o   Paid maternity and paternity leave

o   Professional development stipend

o   Wellness stipend

o   Phone & internet stipend

o   Long-term disability insurance

This is a remote position.

Salary : $180,000 - $220,000