What are the responsibilities and job description for the Information Technology Support Administrator position at C&G Consulting Services, Inc?
This Job is Full Time and is Onsite 5 days a week.
MUST HAVE : TCP / IP troubleshooting experience and Dell & Windows 10 / 11 experience
Job Description :
- Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
- Manage hardware / software / license acquisition and renewal process for all company assets
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
- Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
- Work closely with our IT team to ensure that all systems are following security and audit requirements
- Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
- Maintain inventory of all hardware and software systems
- Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
- Perform other duties and responsibilities as assigned
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
Preferred Skills and Previous Experience
Compensation and Benefits
