What are the responsibilities and job description for the Customer Service Representative - Delivery Experience Expert position at C & G Enterprises LLC?
Role Overview
We are seeking a highly skilled Customer Service Representative to join our team at C & G Enterprises LLC. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring that our customers receive the best possible support.
Key Responsibilities
- Manage high volumes of incoming calls and respond to customer inquiries in a timely and efficient manner.
- Identify and assess customer needs to exceed satisfaction levels and provide solutions that meet or exceed expectations.
- BUILD SUSTAINABLE RELATIONSHIPS WITH CUSTOMERS BY PROVIDING OPEN AND INTERACTIVE COMMUNICATION.
- Meet personal and team call goals while maintaining high levels of accuracy and productivity.
- Handle customer complaints and provide appropriate solutions and alternatives within established time limits.
Requirements
- Proven experience in customer-facing roles, preferably in a dispatch or delivery environment.
- Strong phone communication and listening skills, with the ability to pivot to different types of personalities.
- Familiarity with various software applications, including email, Microsoft Excel, and Gsuite.
- CUSTOMER-FOCUSED APPROACH WITH A TRACK RECORD OF EXCEEDING GOALS.
- Excellent communication and presentation skills, with the ability to articulate complex information in a clear and concise manner.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Bilingual skills (English/Spanish) are an asset but not required.
What We Offer
C & G Enterprises LLC offers a competitive salary range of $45,000-$60,000 per annum, depending on experience and qualifications. Additionally, we offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
Salary : $45,000 - $60,000
