C.H. Robinson is currently hiring a General Manager for our Capacity team within North America Surface Transportation (NAST).  In this role, you will lead a dynamic team comprising both people leaders and individual contributors from our portfolio and coverage teams at our Memphis capacity center. You will impact strategic growth by managing and planning to achieve key business and financial objectives, all while aligning with the enterprise’s vision and goals. You will be pivotal in generating demand through capacity supply and carrier relationships, fostering collaboration with other functional leaders, and leading talent development to ensure the business unit and enterprise thrive.  If you’re a leader in transportation with a passion for carriers, we invite you to apply today and contribute to C.H. Robinson’s ongoing commitment to customer and operational excellence.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions.

Responsibilities:

• Prioritize customer and carrier needs, ensuring decisions and actions are customer-focused
• Utilize deep knowledge of C.H. Robinson’s products and services to identify growth opportunities, optimize solutions, and stay ahead of industry trends
• Align the team with enterprise strategic goals, regularly communicate key metrics, and motivate employees to achieve business results
• Identify gaps, leverages resources and technology to enhance efficiency, productivity, and financial outcomes
• Execute strategies to strengthen and grow carrier and customer relationships
• Drive performance and growth of team leaders and reports through coaching, feedback, and mentoring
• Review engagement data, implement plans to foster a positive culture, and support retention
• Create a safe, inclusive environment by reducing barriers and supporting equity-driven policies
• Embraces change and visibly leads change management initiatives, including active involvement in communication, implementation, and reinforcement
• Partner with internal resources to maximize cash flow, including the claims, billing, and payment processes while serving as a point of escalation and decision maker
• Plan, strategize, and deploy resources to drive business opportunities and manage daily service delivery
• Build, manage, and leverage internal relationships across all layers of the organization to ensure collaboration, consistency, quality, issue resolution, process and/or service improvements d to maximize efficiencies and results

Required Qualifications:

• Bachelor’s degree from an accredited college or university
• Minimum 7 years logistics industry experience
• Minimum 3 years of people management experience
• Ability to travel up to 30% (domestically)
• Proven experience utilizing analytical tools to understand and manage business

Preferred Qualifications:

• Strong knowledge of C.H. Robinson’s carrier and/or commercial-facing business
• Experience leading other leaders
• Demonstrated success generating revenue or business growth and able to drive results through others
• Financial management experience and ability to understand and communicate financial metrics
• Strong written and verbal communication skills, including proficiency presenting to both internal and external audiences 
• Demonstrated collaboration, influence, relationship building, and negotiation skills
• Experience consulting with multiple stakeholders across varying organizational levels, both internally and externally 
• Strong organizational and problem resolution skills
• Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Salary : $139,600 - $239,400