What are the responsibilities and job description for the Customer Account Specialist position at C.H. Robinson?
Job Description
Are you a "people person" with customer relations experience looking for a role to jumpstart your career in account management, sales, and operations? As a Customer Account Specialist at C.H. Robinson, you will build relationships with customers and collaborate with internal teams to solve challenging customer problems.
Key Responsibilities:
- Build and develop relationships with customers to ensure continued partnership
- Communicate shipment updates proactively and accurately ensuring a customer-centric approach
- Analyze customer inquiries and provide quality and timely insights and updates to your customers
- Proactively identify opportunities to improve operational efficiency
- Respond to customers with a sense of urgency to provide an excellent customer experience
- Leverage C.H. Robinson's global technology platform, Navisphere, to generate reports, analyze load data and exceed customer expectations
- Network internally with Account Management, Operations, and Capacity teams
Requirements:
- High School Diploma or GED equivalent
- Ability to travel up to 5% (domestically)
Preferred Qualifications:
- Value a diverse and inclusive work environment
- Have basic proficiency in Microsoft Office Suite of Programs
- Display attention to detail, accuracy, and problem-solving
- Exhibit demonstrated negotiation, collaboration, and influencing skills
- Hold a Bachelor's Degree from an accredited college or university
We offer a competitive compensation package, including two medical plans, prescription drug coverage, enhanced fertility benefits, flexible spending accounts, health savings account, dental and vision, basic and supplemental life insurance, short-term and long-term disability, paid holidays, paid time off, paid parental leave, paid time off to volunteer, charitable giving match program, 401(k) with company matching, and employee stock purchase plan. Plus, a broad range of career development, networking, and team-building opportunities.
C.H. Robinson is an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued, and respected.
