What are the responsibilities and job description for the Service Assurance Manager position at C.H. Robinson Company, Inc.?
C.H. Robinson is seeking an Service Assurance Manager to drive growth and retention within a defined customer portfolio. In this role, you will identify opportunities, stimulate demand, and promote tailored solutions through adept relationship-building and top-tier service. As a primary point of contact, you'll ensure timely delivery, troubleshoot concerns, and proactively seek enhancements while harnessing C.H. Robinson's expertise to expand and retain the customer base. If you're armed with strategic insight and a passion for customer-centric service, this unique role is your calling. Ready to make your mark? Apply today and become part of our team.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
**This position requires working 2 days a week at the North Loop office and 2 days a week at the Eden Prairie location**
Responsibilities:
- Establish and nurture relationships across various levels and departments within the account to penetrate and expand account reach
- Conduct regular business reviews, utilizing internal analytics and market intelligence to gain customer insights, identify growth opportunities, and present strategic solutions
- Collaborate internally, cross-functionally, and with sales teams to develop effective supply chain solutions, ensure customer satisfaction, and streamline processes from onboarding to execution using SOPs, KPIs, and automation
- Engage in effective negotiation strategies regarding pricing and solutions, staying abreast of customer business changes for opportunity identification
- Manage conflicts diplomatically, advocate for customer needs within the organization, and align resources for customer priorities
- Develop and execute pricing strategies by leveraging insights into customer buying behaviors, C.H. Robinson's supply chain position, and utilizing internal tools and expertise from service line and pricing subject matter experts
- Lead Request for Proposal (RFP) initiatives tailored to clients within the portfolio
- Manage customer inventories using Navisphere WMS and PowerBI programs
- Manage revenue and AGP goals for portfolio
- Assist in training new employees on portfolio as needed
Required Qualifications:
- High School diploma or GED
- Minimum 2 years of previous sales and/or account management experience
- Ability to travel up to 25% (domestically)
Preferred Qualifications:
- Bachelor’s degree from an accredited college or university
- Strong analytical and problem-solving skills; ability to make data-driven decisions
- Strong strategic orientation, relationship building, negotiation skills (ability to persuade, motivate and influence others), and business acumen
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- Excellent verbal and written communication skills; must work effectively with all levels of management and employees
- Proficient in Microsoft Office Suite of programs
- Values a diverse and inclusive work environment
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range
$49,000.00 - $101,900.00The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTURE page.
Salary : $49,000 - $101,900
