Vice President Customer Success - North America Surface Transportation

C.H. Robinson, a global Fortune 250 Third Party Logistics company, is presently seeking a Vice President Customer Success for its North America Surface Transportation (NAST) division. Reporting to the President of NAST, Michael Castagnetto, the VP of Customer Success will be pivotal in driving commercial performance of this $12 billion dollar division. You will lead customer growth, volume & market share expansion, as well as resource stewardship across six commercial regions. Critical to your success as the VP Customer Success is your ability to oversee a team of regional commercial vice presidents ensuring the delivery of exceptional customer experiences and sustainable, profitable, growth. Are you a strategic and visionary leader with a passion for customer success? If so, take a look at this opportunity and apply today!

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site at our corporate headquarters in Eden Prairie, MN when you’re not traveling. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities :

Leadership and Strategy :

Lead and mentor a team of regional commercial vice presidents to achieve customer growth objectives across North America

Develop and implement regional, vertical, and horizontal, strategic plans to drive volume and market share growth

Foster a culture of excellence, collaboration, and continuous improvement within the team

Customer Growth and Retention :

Drive initiatives to enhance customer satisfaction, loyalty, and retention

Identify and capitalize on opportunities for new business development and market expansion

Build and maintain strong relationships with key customers and stakeholders

Financial Performance :

Oversee AGP and gross margin expansion initiatives

Implement cost reduction strategies to improve overall profitability

Monitor and analyze financial performance metrics, providing regular reports to stakeholders

Operational Excellence :

Ensure efficient and effective operations across all regions

Implement best practices and innovative solutions to enhance service delivery

Drive process improvements to optimize resource utilization and reduce operational costs

Drive collaboration across the division and enterprise to identify needs and develop scalable solutions

Team Development :

Recruit, develop, and retain top talent

Provide ongoing coaching, training, and development opportunities for team members

Foster a positive and inclusive work environment that promotes employee engagement and growth

Required Qualifications :

Bachelor’s degree from an accredited college or university

Minimum 15 years of experience in customer success, sales or operations within the transportation or logistics industry

Minimum 10 years of experience leading large teams and driving significant business growth

Ability to travel up to 50%

Preferred Qualifications :

Master’s degree from an accredited college or university

Ability to collaborate across multiple shared services and internal teams

Excellent formal and informal presentation skills; written and verbal

Strong financial acumen and experience in managing P&L

Excellent communication, negotiation, and interpersonal skills

Strategic thinker with the ability to execute and deliver results in a fast-paced environment

Develops and maintains an environment of continuous improvement

Broad industry perspective and understanding of competitive threats and competitive positioning

Deep understanding of CHR services, network, and our customer-facing value propositions

Engagement in industry leadership positions and associations

Strong working knowledge of CHR internal systems, data hubs, and processes

Demonstrates a strong sense of urgency & accountability

Values a diverse and inclusive work environment Compensation Range $270,000 - $450,000The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer / EOE / M / F / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING () page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .

Salary : $270,000 - $450,000