What are the responsibilities and job description for the Service Advisor position at C. Harper CDJR - MonValley?
Are you a seasoned Service Advisor passionate about delivering exceptional customer service and automotive expertise? C. Harper Auto Group, a trusted name in the Mon Valley for over 41 years, is looking for a dedicated professional to join our team.
Why Choose C. Harper Auto Group?
At C. Harper, our employees are as important as our customers. We offer a family-oriented work culture, opportunities for career advancement, and a comprehensive benefits package to support your personal and professional growth.
Benefits Include:
- Competitive Pay Plans: Industry-leading salaried pay plans and commission percentages.
- Medical, Dental, and Vision Insurance: Includes multiple plan options and a no-cost medical insurance option for employees.
- 401(k) Plan: Annual company contributions to secure your financial future.
- Paid Time Off: Pro-rated PTO available starting on day 91.
- Short-Term Disability Insurance: Provided at no cost, with additional options through Aflac & American Fidelity.
- Life Insurance Coverage: Fully covered by the company, with buy-up options.
- Career Growth: Ample opportunities for promotion in a respected, family-owned business.
Key Responsibilities:
As a Service Advisor, you’ll be the vital link between customers and the service department, ensuring an exceptional experience from start to finish:
- Greet customers and identify their vehicle service needs.
- Build strong relationships by addressing concerns and providing expert guidance.
- Oversee quality control to ensure service excellence.
- Communicate updates to customers regarding vehicle status.
- Promote additional services and retail opportunities.
- Coordinate with technicians for timely and accurate service completion.
- Uphold ethical business practices and a professional image.
Qualifications:
To succeed in this role, you should have:
- A high school diploma or equivalent.
- A valid driver’s license with a clean record.
- Accredited training in service advisor skills, customer satisfaction, and quality control.
- Proven experience as an Automotive Service Advisor.
- Fluency in English and strong communication skills.
- Proficiency with computers and multitasking in a dynamic environment.
- A passion for customer service and attention to detail.
About C. Harper Auto Group:
For over four decades, C. Harper Auto Group has been a trusted family-owned business representing top automotive brands. Built on the values of honesty, integrity, loyalty, and charity, we’re dedicated to creating a workplace where employees and customers feel valued and respected.
Equal Opportunity Employer
C. Harper Auto Group is an equal opportunity employer, committed to creating a work environment free from discrimination and harassment.
