Service Advisor

Position Overview:

C. Harper Auto Group, the highest volume GM dealer in the Greater Pittsburgh area, is seeking a highly skilled and experienced Automotive Service Advisor. This role is integral to ensuring superior customer service experiences and efficient vehicle maintenance processes. Our air-conditioned shop provides a comfortable and professional working environment, enabling you to focus on delivering exceptional service to our customers. This position demands strong communication skills, comprehensive automotive knowledge, and a customer-concentric approach to problem-solving. This opportunity has arisen due to the promotion of one of our advisors into a management position.

Additionally, we are offering a sign-on bonus of up to $2500 for candidates with 5 years or more experience in a similar position.

Key Responsibilities:

Customer Interaction:

• Greet customers with a friendly and professional demeanor, conducting thorough vehicle walk-arounds to assess service needs.
• Listen attentively to customers, documenting their concerns and vehicle symptoms for accurate diagnosis by the technician.
• Address customer issues promptly and professionally to ensure satisfaction and build long-term relationships.

Service Consultation:

• Perform detailed vehicle walk-arounds with customers to understand their vehicle's service history and specific concerns.
• Utilize the SAVI dongle at every write-up to ensure warranty compliance and accurate service records.
• Offer and explain maintenance packages according to the GM owner's manual, promoting vehicle performance and longevity.

Service Coordination:

• Schedule service appointments efficiently, accommodating customer preferences and service department availability.
• Communicate with customers regarding service progress, updates, and additional recommendations, ensuring transparency and trust.
• Maintain X-Time micro site utilization metrics by sending digital quotes, photos, and videos to customers for approval, enhancing the service experience.
• Ensure timely completion of services and repairs, maintaining the highest quality standards.

Documentation and Administration:

• Create and maintain accurate service records, including service histories and invoices, ensuring meticulous documentation.
• Process customer, fleet, and extended warranty payments, providing detailed billing explanations and maintaining financial accuracy.
• Utilize the X-Time micro site to send digital quotes, photos, and videos to customers for approval, streamlining the approval process.

Maintain Company Standards:

• Uphold the company’s standards for ethical business practices, professional image, orderliness, customer service, and strong employee and community relations.
• Demonstrate the ability to concentrate and accomplish tasks efficiently, even in a dynamic and interruptive environment.

Qualifications:

• High school diploma or equivalent; post-secondary education in automotive technology or a related field is preferred.
• Previous experience in automotive service advising or customer service roles is strongly preferred.
• Comprehensive understanding of automotive systems, maintenance procedures, and repair techniques.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to customers.
• Proficiency in X-Time and CDK software systems for scheduling, invoicing, and record-keeping.
• Exceptional customer service skills, with a focus on building rapport and trust with customers.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Possession of a valid driver's license.
• Strong attention to detail and organizational skills to ensure accuracy in documentation and service coordination.
• Ability to read, write, and speak English fluently.

Benefits:

• Competitive pay plans, including industry-leading salaried pay plans and commission percentages for advisors.
• Monthly performance-based competitions with cash/gift card incentives to motivate and reward exceptional performance.
• Comprehensive medical, dental, and vision insurance (with a medical insurance plan option at no cost to the employee).
• 401(k) plan with annual company contribution.
• Pro-rated paid time off starting on the 91st day of employment.
• Short-term disability coverage with no premium to the employee (additional buy-up options available through Aflac and American Fidelity).
• Life insurance coverage with no premium to the employee (additional buy-up options available through Aflac and American Fidelity).
• Opportunities for growth and promotions within our expanding family-owned business, trusted locally for over 40 years.
• Sign-on bonus of up to $2500 for candidates with 5 years or more experience in a similar position.

About Us:

C. Harper Auto Group represents a diverse range of brands, including Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our commitment to family values has driven our success over the past 40 years. Core values of honesty, integrity, loyalty, and charity have been the foundation of our growth, setting us apart in the automotive industry. Customers, employees, and friends will attest that it’s our focus on family that makes C. Harper Auto Group exceptional.

Equal Opportunity Employer:

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are passionate about the automotive industry and dedicated to providing excellent customer service, we encourage you to apply for this exciting opportunity. Join the C. Harper Auto Group family and advance your career in a thriving and supportive environment!