What are the responsibilities and job description for the Parts Counterperson position at C. Harper Honda?
Job Summary: C. Harper Honda is looking for a qualified Parts Counterperson to perform a variety of service related tasks like: stocking duties related to the receiving, sale, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the dealerships parts department. The Parts Counterperson is an essential member of the C. Harper Parts and Service departments, responsible for assisting customers, technicians, and mechanics in sourcing, providing, and managing automotive parts and accessories for a wide range of vehicles. This role is crucial to ensuring the smooth operation of the dealership's service and repair functions.
C. Harper's Excellent Benefits Include Items Listed Below:
- Competitive Pay Rates by Exceeding Automotive Standards for Customer Service positions. Additional Bonuses, Commissions, and Internal Promotional Growth offered.
- Full Medical, Dental, and Vision Insurance. (Medical Insurance Plan Option at no cost to Employee Available)
- 401k Plan with Annual Company Contribution.
- Pro-Rated Paid Time Off on your 91st Day of Employment.
- Short Term Disability with No Premium to Employee. (Buy Up Options Available Through Aflac & American Fidelity)
- Life Insurance Coverage with No Premium to the Employee. (Buy Up Options Available Through Aflac & American Fidelity)
- Opportunities for Growth and Promotions Inside the Ever-Expanding Family-Owned Business that has been Locally Trusted for over 40 Years!
Responsibilities:
- Oversee the parts sales process from start to finish.
- Communicate with staff and customers in a friendly and professional manner.
- Converse effectively/efficiently regarding customer parts status.
- Read and understand the parts catalog when looking up and speaking to specific parts.
- Answer phone calls, provide price quotes and other information to customers.
- Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
- Provide high-level service to both internal and external customers.
- Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
- Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receive payment from retail customers or obtains credit authorization.
Qualifications:
- High School Diploma or equivalent and prior auto parts sales experience (preferred)
- Eager to improve in a dynamic work environment
- Strong interpersonal and time management skills
- Ability to read/interpret safety and maintenance documents
- Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
- Valid driver's license and clean driving record
About Us: C Harper represents a number of brands across our many dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. And here, it's all about family. Those who have witnessed the past 41 years of growth, know that the C Harper’s core values of honesty, integrity, loyalty and charity have helped the business to succeed. But, as customers, employees, and friends will tell you, it’s the focus on family that sets C Harper Auto Group in a class by itself!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.