Demo

Customer Service Rep

C&J Rental (Thrifty)
MO Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/7/2025

Job Summary

Looking for full time employee, the position will include nights, weekends, and holidays.

Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074

Responsibilities :

  • Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures
  • Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
  • Resolve customer issues and concerns professionally using effective customer service techniques
  • Effectively communicate and offer ancillary products and services to enhance customer's travel experience
  • Emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards
  • Liaise with various Thrifty departments
  • Achieve personal sales goals while supporting the goals of the team
  • Answer questions and provide directions in a courteous and expeditious manner
  • Qualify and process customer rentals with accuracy and attention to detail
  • Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
  • Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
  • Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
  • Keep work area organized and free of clutter

Mandatory Requirements :

  • High School diploma or equivalent
  • A minimum of one year of sales or customer experience in a high volume or service oriented environment
  • Passion for customer service and attention to detail - Goes the extra mile
  • Proven strong sales and closing skills and the ability to friendly, engaging manner
  • Motivated to achieve and exceed targeted goals
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
  • Proficiency in English
  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
  • Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills
  • Demonstrate professionalism and interpersonal skills
  • Proven experience of working well within a team
  • 100% customer focus, with proven experience within a customer facing environment
  • Work flexible shifts including nights, weekends and holidays; and work overtime as required
  • Work outdoors during all weather conditions
  • Stand for long periods of time
  • Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Learn More

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