What are the responsibilities and job description for the Customer Service Rep position at C&J Rental (Thrifty)?
Job Summary
Looking for full time employee, the position will include nights, weekends, and holidays.
Please apply in person at 4174 Cypress Rd., St. Ann, MO 63074
Responsibilities :
- Provide world class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures
- Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
- Resolve customer issues and concerns professionally using effective customer service techniques
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience
- Emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
- Answer telephone calls in a timely manner in accordance with best practices and policy standards
- Liaise with various Thrifty departments
- Achieve personal sales goals while supporting the goals of the team
- Answer questions and provide directions in a courteous and expeditious manner
- Qualify and process customer rentals with accuracy and attention to detail
- Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
- Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
- Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
- Keep work area organized and free of clutter
Mandatory Requirements :
Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Learn More
