What are the responsibilities and job description for the Customer Service Representative - Intermodal position at C & K Holdings?
IMMEDIATE OPENING!!!
Want to join a team where you are valued and your work really matters – not only to the company, but to the whole country, by facilitating transportation of essential products? A workplace where you’re celebrated for your positive attitude, strong work ethic, and dedication? We are that company! At C&K Holdings, we’re looking for the right kind of hardworking and happy team members to keep the whole economy moving. Apply today and see where this road takes you!
Job Description and Responsibilities:
C&K Trucking, the Drayage Specialists, is actively seeking an experienced Intermodal Customer Service Representative (CSR) for our Savannah terminal. The CSR is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.
Want to join a team where you are valued and your work really matters – not only to the company, but to the whole country, by facilitating transportation of essential products? A workplace where you’re celebrated for your positive attitude, strong work ethic, and dedication? We are that company! At C&K Holdings, we’re looking for the right kind of hardworking and happy team members to keep the whole economy moving. Apply today and see where this road takes you!
Job Description and Responsibilities:
C&K Trucking, the Drayage Specialists, is actively seeking an experienced Intermodal Customer Service Representative (CSR) for our Savannah terminal. The CSR is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.
- Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
- Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
- Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
- Create templates on our TMS for orders put in by customers
- Process customer orders and relay information to dispatch
- Tracing orders to provide order updates or changes throughout the day
- Willingness and ability to solve customer issues in a timely and professional manner
- Coordinate emergency moves by working with dispatch
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Perform other duties as assigned
- Schedule - Monday - Friday; 7am - 4pm
Required Qualifications:
- High school diploma or equivalent
- 1-3 years’ experience in customer service; intermodal industry preferred
- Proficiency in Microsoft Excel and Outlook as well as overall computer skills
- Excellent verbal and written communication skills
- Strong conflict resolution and problem-solving skills
- Ability to multi-task while maintaining a positive attitude
- Self-Motivated / Detail oriented / Ability to prioritize
- Accountable to C&K Holdings' core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations
Benefits:
- Health, Dental, and Vision Insurance
- Life and Short-Term & Long-Term Disability Insurance
- 401(k) with company match
- Paid holidays, vacation, and sick time
- FSA
- Employee Assistance Program
