Concierge

Hiring 2025 Seasonal Concierge (May-October) - MUST BE ABLE TO WORK THROUGH OCTOBER!

Working Environment:

Outfitters Cabin, Ranch Property

OBJECTIVE:

The Concierge tasked with delivering top-notch service to our esteemed guests. This role involves actively interacting with guests throughout their stay, starting from their pre-arrival experience. This position is responsible for guiding guests to fully explore and enjoy what the Ranch offers and being a readily available point of contact during their stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests, members, and visitors in the OC. Promotes Ranch to potential guests, provides general information and directions.
• Make reservations for guests at restaurants and for activities.
• Make purchases for guests and posts transactions to accounts.
• Arrange transportation of Limousines or shuttles as requested by guests.
• Maintains maps and brochures pertinent to local area.
• Assists in the coordination of special events, special guest programs, holiday events, promotions, etc.
• Researches, prepares, and maintains the Guest Services Directory.
• Creating and distributing daily/holiday schedules
• Preparing and sending pre-arrival information to upcoming guests.
• Pre-Arrival calls two weeks out.
• Work with reservations team for clarification as needed.
• Itineraries and nightly turndown cards
• Prepare arrival bags, ups room and guest package deliveries
• Recording any pertinent information regarding each guests stay.
• Opera working knowledge, billing, arrival, and departure process
• End of Day processing
• Billing and communication for the Ranch through the OC Daily.

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs all related duties as assigned

QUALIFICATION REQUIREMENTS:

Education and Experience Requirements:

• High School Diploma or GED; or 3-6 months of related experience and/or training • Previous experience in the guest service industry preferred

• Previous hotel, resort or ranch experience preferred Communication Skills:
• Must possess strong communication skills with the ability to interact in a positive manner with guests, members, ownership, and employees.
• Must be able to handle complaints and difficult customers in a polite and professional manner.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees and management.

Computer Skills:

• Basic skills in use of computers and data processing equipment.
• Experience with MS Word and Excel required. Opera and Micros, Book 4 Time and Ivy experience desired but not necessary Mathematical Skills:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Additional Qualifications:

• Must possess a valid Driver’s License and be insurable by the company’s auto insurance carrier.