What are the responsibilities and job description for the Information Technology Helpdesk Technician position at C&M Legal Search, LLC?
Our client seeks a full-time IT Helpdesk Technician for their Sacramento office. Reporting to the IT Director and Helpdesk Lead, this on-site role runs from 8:30 a.m. to 5:30 p.m. The technician will provide comprehensive support for users experiencing issues with technologies such as Windows, Office, Citrix, Zoom, and remote connections. Responsibilities include troubleshooting software and hardware, managing helpdesk tickets, setting up new users, modifying access, and configuring equipment like computers, monitors, and printers. The technician will also document processes for new software, identify process improvements, and ensure timely resolution of IT issues within established service-level agreements (SLAs).
Ideal candidates have a high school diploma (AA preferred) and over five years of Level Two helpdesk experience, with knowledge of Citrix, active directory, and Microsoft Office. Skills in Microsoft Excel, PowerPoint, Visio, and Outlook are essential, along with strong problem-solving, communication, and multitasking abilities. The role demands professionalism, adaptability, and a customer-focused approach in a fast-paced, high-pressure environment.
This position offers a salary of $54,000 to $68,000, reflecting the candidate’s experience and expertise. It provides an excellent opportunity for growth in a dynamic IT setting.
Salary : $54,000 - $68,000
